Headline

Quality Assurance and Process Training

About

My journey in the Quality Assurance and Training field began in 2018 as a Content Moderation Associate. Through hard work and dedication, I quickly gained a deep understanding of the industry, which led to my promotion to Quality Assurance in 2022. In addition to my QA role, I also took on the role of a Trainer, which has allowed me to share my knowledge and skills with others in the industry. Outside of work, I have a passion for art and enjoy drawing and painting in my free time. I am also currently learning the German language, which has been a challenging but rewarding experience. As an avid animal lover, I am deeply committed to animal welfare and enjoy volunteering at local animal shelters.

Location

Thane

Work experience

Quality Assurance and Training at Accenture, Feb 2022 - Present · 4 yrs 5 mos, Mumbai, Maharashtra, India, As a Quality Assurance and Training professional, my primary focus is on ensuring customer satisfaction and driving excellence across all aspects of the organization. This includes mentoring, training, and developing teams to deliver high-quality results, as well as providing constructive feedback and performing root cause analysis to identify areas for improvement. In the digital age, identity operations, content moderation, and content review are essential components of QA, and I have extensive experience in these areas. I understand the importance of trust and safety in today's online environment and am committed to ensuring that all products and services meet the highest standards of quality. Quality auditing is another critical aspect of my role, where I regularly review processes to identify opportunities for improvement and ensure that all procedures are effective and efficient. Overall, my goal as a Quality Assurance and Training professional is to create a culture of excellence, where every team member is committed to delivering the best possible results. By prioritizing customer satisfaction and driving continuous improvement, I believe that I can make a significant contribution to any organization.

Content Moderator at Accenture, Jul 2018 - Feb 2022 · 3 yrs 8 mos, Mumbai, Maharashtra, India, As a Content Moderator, my primary responsibility was to ensure that all content on a platform met the required standards for safety and appropriateness. This involved reviewing user-generated content, including text, images, and videos, to identify any violations of policies or guidelines. I possess a strong understanding of content moderation policies and was able to make quick and accurate decisions on whether to approve or remove content. My focus was on maintaining a safe and positive environment for users by removing content that is offensive, abusive, or contains harmful material. As a Content Moderator, I was committed to continuous improvement and staying up-to-date with new policies and technologies. I possess strong analytical skills and was able to identify trends and patterns in content violations, which helped to improve moderation policies and ensure a safer and more positive user experience.

Education

Master of Business Administration - MBA, Banking, Investment and Insurance, Welingkar Institute of Management

bachelor of management studies, Business Administration and Management, General, Nirmala memorial foundation college