---
title: "Nidhi K Agarwal - Project Manager | Senior Business Analyst in Bengaluru | Tal"
description: "Meet Nidhi K Agarwal, Project Manager | Senior Business Analyst | 10+ Yrs | PSPO 1, PSPO 2 & CSM | IT Strategy | E-Commerce | Ticketing & Reservation | Pre-sales Consulting | New Product/Application Analysis | SAAS based in Bengaluru. AI stack includes claude code, Microsoft Copilot, and OpenAI Pla..."
image: "https://tal.club/meet/nidhi-kumari-agarwal/share-image"
---

# Nidhi K Agarwal on Tal

## Headline

Project Manager \| Senior Business Analyst \| 10\+ Yrs \| PSPO 1, PSPO 2 & CSM \| IT Strategy \| E\-Commerce \| Ticketing & Reservation \| Pre\-sales Consulting \| New Product/Application Analysis \| SAAS

## About

email: \- nidhiagarwal51@gmail\.com Project Manager & Program manager who started as Business Analyst & Certified Scrum Master with 10\+ years of experience in end to end application building, managed services, SAAS implementation & product based IT application\. Project Size \-> half a million dollars per year Team size \-> 5 \(direct\), 6 \(indirect\) Career Domain Focus \-> \- E\-commerce, Retail, B2B, B2C, D2C, Marketplace \- Booking, Ticketing and Reservations \- CMS \- Oil & Gas \- Communications Skills: \-> Business Analyst \- Requirement gathering & detailing via epics, user stories, use cases\. \-> Collaboration \- Client communication, user story grooming internally and externally, development handholding\. \-> Product Owner \- Product Vision, Enhancements & Change requests, Sprint & Product backlog management, Sprint planning, Process optimization\. \-> Scrum Master \- Daily Scrum, Blocker elimination, Sprint Review, Sprint Retrospective, Resource capacity mapping, Sprint load management\. \-> Testing \- Test plan & test case review, UAT, SIT, Root cause Analysis, Bugs validation \-> Documentation \- BRD, FSD, TSD, SOW, RFP, RFQ, RCA, Release Notes, User story, use case, test cases, etc\. \-> Client Relationship building & new opportunities identification \- > Sales forecasting and go\-to\-market product strategies Techstack \-> \* E\-commerce \- Salesforce commerce cloud \(SFCC\), Adobe Commerce \(Magento\), Commercetools, Independent application with checkout & payment gateways integrations \* CMS \- Adobe experience Manager, Contentstack \* Wireframes \- Figma, MS Visio, Balsamic \* Agile \- JIRA & Confluence, Trello, \* CRM \- Salesforce CRM \* SharePoint & Microsoft 365 \* Tableau Extra interests \- Career Mentor at Alma mater, a formal/informal anchor, handling social media pages on Instagram & YouTube\. Program Management \| Program Delivery \| Digital Transformation \| Project Governance \| Stakeholder Management \| Agile Delivery \| Portfolio Management \| Strategic Planning \| Cross\-functional Leadership \| Client Management

## Location

Bengaluru

## AI stack

claude code

Microsoft Copilot

OpenAI Playground

## Work experience

Project Manager \| Senior Business Analyst at Valtech, Apr 2022 \- Present · 4 yrs 6 mos, Bengaluru, Karnataka, India, With a strong background in e\-commerce and Content Management Systems \(CMS\), I specialize in platforms like Salesforce Commerce Cloud \(SFCC\), Adobe Experience Manager \(AEM\), and ContentStack\. My expertise spans business requirement elicitation, end\-to\-end documentation, user story creation, and sprint planning\. I have successfully led multiple B2B and B2C projects, focusing on feature enablement, change requests, and process optimization\. A key highlight of my experience includes documenting all functional requirements for a ticketing application that seamlessly integrates content management and checkout processes\. Additionally, I worked as a Demand Manager, managing enablement demand tickets across seven international markets while ensuring seamless vendor collaboration and on\-time deliverables\. My experience also includes handling Feature Enablement, Change Requests, and Application Management Services \(AMS\) for L'Oréal South APAC \(Malaysia, Indonesia, Thailand, Singapore, Vietnam\) and MENA\. Key Responsibilities: \- Client Engagement: Gather high\-level requirements and recommend best features based on market behavior\. \- Requirement Analysis: Conduct detailed discussions with clients to define user stories and epics\. \- Agile Project Management: Lead sprint planning, backlog prioritization, and JIRA board management\. \- Cross\-Functional Collaboration: Work closely with UI/UX, development, and QA teams to align functional requirements with backend and frontend solutions\. \- Quality Assurance & UAT: Develop test cases, facilitate SIT/UAT, and conduct root cause analysis \(RCA\)\. Strategy & Consulting Contributions Beyond my role as a Business Analyst, I actively contribute to the Strategy & Consulting team, assisting in: \- Pre\-sales functional analysis, scope identification, and estimation\. \- Pitch deck preparation and RFP support through innovative proof\-of\-concept \(PoC\) solutions\. \- Technical enablement for solution architects and development teams\.

Business Process Analyst at Shell, Dec 2020 \- Dec 2021 · 1 yr 1 mo, Bengaluru, Karnataka, India, 1 Year Contract Working on multiple projects with the following responsibilities • Capturing business problems, value drivers, and functional/non\-functional requirements\. • Assess and model processes, data flows, and technology to understand the current value and issues, and identify opportunities for improvement\. • Align with the solution over the project lifecycle\. • Interact with software suppliers and developers to understand the technology and ensure that requirements use cases are handled\. • Create acceptance criteria and validate that solutions meet business needs through defining and coordinating testing\.

SAAS Implementation Specialist at Apptio, an IBM Company, Oct 2019 \- Dec 2020 · 1 yr 3 mos, Greater Bengaluru Area, Recognised Technology Business Management Analyst \(RTBMA\) Certified\!\! Working as Implementation Specialists, I wear following hats – 1\. TBM Analyst – Recognized Technology Business Management Analyst \(RTBMA\) Certified \(2019\) 2\. Business Analyst – Understand functional and business requirements from either the client of Apptio delivery team and translate into a technical design, which meets customer needs, provides maximum solution value, and is within scope of Apptio products/services\. 3\. Data Analyst – Understand, validate and manipulate multiple datasets in preparation to load into the Apptio solutions\(s\) Creating visually self\-explanatory, easily accessible, Insights based reports on financial management for CXOs\. 4\. Software Analyst – Configure, test, & document Apptio dashboards, reports and underlying data models to meet functional design and specifications\. Current Job Roles • Collaborate with Technology Management and Finance on Technology \`Total Cost of Ownership, financial metrics, and cost transparency initiatives\. • Document and troubleshoot data feeds impacting the TBM applications\. • Responsibilities related to TBM include report configuration and design, system and user testing, troubleshooting and training\. • Complete reconciliations to various systems of record, such as technical inventories, technical utilization metrics, incident volumes, the ledger system, fixed assets, personnel system, project tracking system, and others\. • Operationalize data monthly by loading, validating, and reviewing on timely basis\. • Translate technology long term objectives into clear deliverable derived from the TBM cost model • Maintain the CIO scorecard \(metrics dashboard\) by collecting, consolidating and reporting related key IT metrics and benchmark data\.

Business Analyst at CGI, Jun 2017 \- Oct 2019 · 2 yrs 5 mos, Bengaluru, Karnataka, India, Projects – Automated SharePoint Quality Assurance Reporting, MS Teams Reporting, MS Teams Provisioning App, MS Team & O365 owner certification process, MS Teams & O365 deletion process, and Automated Permission Management on SharePoint \(Functional\) Award \- Pat on the Back\! Skills \- \- Initiate and execute Requirement Gathering process\. \- Co\-ordinate with Techno\-functional team for requirement elicitation in alignment of solution development\. \- Preparing business requirement documents “As\-is” and “To\-be” process and delivering process flows along with process documentation\. \- Documents like Business Requirement Document \(BPD\), High\-level Design \(HLD\) document, Functional Requirement Specification Document \(FRS\), User Instruction Manual Document etc\. \- Manage and coordinate testing for internal testing along with SIT and UAT with efficient defect tracking\. \- Client and business user training and demonstration \(demos\)\. \- Tracking of changes and fixes with streamlined communication between development team, testing team and business users\. \- Throughout communication management with content development for emails circulars, new\-letters, organization social media \(Yammer communication\), etc\. \- Bridge for feedback process and queries resolving from development team, testing team and business users\. \- Designing user\-friendly and self\-interactive UI \(front\-end\) \- Align processes in SDLC practices or agile practices Project – Retail Product Portal on SAP \(SD\) \+ Hybris E\-commerce I focused on Pricing and reports which included working on scenarios and testing from SAP DEV/QA system, Hybris Backoffice, Impexing from Hybris Administration Counsel and Hybris UI Storefront\. Also contributed in order creation testing in UI Frontend along with learning in Article/material creation, sales order to cash cycle, and other SD Process in SAP\. Skills \- SAP SD, Pricing Hybris Backoffice Material Management Test Scripts Documentation Functional Logic Analysis and Testing

Project Intern \- Business Analyst at CGI, Jan 2017 \- Jun 2017 · 6 mos, Bengaluru, Karnataka, India, As an Intern, I was trained on SAP Logistics \(SD\)\. My major area of concentration was to understand the difference of traditional SAP ERP R3 to SAP S/4 HANA\. This includes understanding the new implementation as well as migration from old to new\. It basically included rigorous market research and market analysis for building internal POCs and IPs for automation accelerators targeting upgrade/migrate of SAP ERP to SAP HANA\. With training in SAP Logistics \(Sales and Distribution\) and external vendor tools, my major area of concentration right now is understanding the new implementation as well as migration from SAP ERP System to SAP S4 HANA system with automation using third\-party tools that help in upgrade analysis\. Skills \- Market Research Market Strategy Analysis Business Documentation RfP, & RfQ documentation POC & IP Documentation Solutions Documentation BRD, BPD presentation

Intern \- Risk Analyst at Beroe Inc, May 2016 \- Jul 2016 · 3 mos, Bangalore, Working here as an intern as provided me an excellent exposure to the risks associated with complete procurement for any plant\. I was focused in Pharma \- Risk team\. Identification of Risk in procurement during upstream supply chain for Pharmaceutical company along with financial risks associated with suppliers and its impact on procurement\. Providing, finding and analyzing market intelligence data to find potential risks and figure out alternate sources of procurement\. Skills \- Research Procurement Intelligence Supply Chain \(Upstream\) Risk Forecast Risk Identification Risk Analysis Risk Management Financial Risk Identification Supply Chain Risk Management Risk Documentation & Presentation

## Education

Master of Business Administration \(M\.B\.A\.\), Major in Finance along with Operations & Marketing, KIIT School of Management \(KSOM\), Bhubaneswar

Bachelor's degree, Electrical, Electronics and Communications Engineering, Kalinga Institute of Industrial Technology \(KIIT\), Bhubaneswar

[View the original profile](https://tal.club/meet/nidhi-kumari-agarwal)

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