Headline

Service Catalog Management Lead

About

Elated business analyst and a technology enthusiast, passionate about leadership, create innovative solutions, data-driven results and new learnings.. I hone my skills in: • Business & Requirement Analysis • Digital Transformation & Portfolio Management • Process Modernization and Service Design • Customer experience analysis • Business case study and feasibility analysis Excellence in Confluence and SharePoint for project progress communications alongwith tools knowledge not limited to Service Now, JIRA, Visio and Power BI.

Location

Brampton

Work experience

Senior Catalog Specialist at Rogers Communications, Dec 2023 - Present · 2 yrs 7 mos, Canada

Senior Service Portfolio Analyst at Rogers Communications, Nov 2021 - Dec 2023 · 2 yrs 2 mos, Greater Toronto Area, Canada

Business System Consultant at Canada Life, Jun 2021 - Nov 2021 · 6 mos, Toronto, Ontario, Canada

Business Process Specialist at CIBC, Jun 2019 - Dec 2019 · 7 mos, Toronto, Ontario, Canada

Process Coordinator at CIBC, Jan 2018 - Mar 2019 · 1 yr 3 mos, Greater Toronto Area, Canada

Senior Business Process Analyst at SITA, Jan 2017 - Apr 2017 · 4 mos, Gurugram, Haryana, India

Education

Business Analysis, University of Toronto

Bachelor of Engineering - BE, Electronics and Communications Engineering, GLA University