About
I’m an experienced service and support specialist with 25 years of helping businesses build stronger relationships and deliver outstanding customer care. My background spans customer satisfaction, complaint resolution, and supporting high-performing sales teams—all with a focus on creating positive, lasting experiences. I’ve developed a strong track record in customer retention, account management, and team collaboration, with a proven ability to troubleshoot effectively and improve processes. Whether it’s resolving issues, streamlining operations, or strengthening customer loyalty, I’m passionate about making a meaningful impact and driving business growth through service excellence.
Work experience
Customer & Sales Support at BT Local Business - Herts, Essex & Kent, Sep 2020 - Present · 5 yrs 9 mos, Harlow, England, United Kingdom
Customer & Sales Support at BT local Business Nottingham, Jan 2019 - Jul 2020 · 1 yr 7 mos, Nottingham, England, United Kingdom
Customer & Sales Support at BT Local Business South Wales, Nov 2018 - Dec 2018 · 2 mos, Cardiff, Wales, United Kingdom
Customer & Sales Support Operations Manager at BT Local Business Wyvern & Avon, Jan 2016 - Oct 2018 · 2 yrs 10 mos, Worcester, England, United Kingdom
Sales & Marketing at Market Owl Ltd, Jan 2015 - Dec 2015 · 1 yr, Worcester, England, United Kingdom
