Headline

Operations & Project Management Professional | Turning Complexity into Scalable Systems | Ecommerce Ops, Process Excellence | SAP | Excel

About

I’m an Operations and Ecommerce Process Professional focused on building scalable workflows, strong documentation, and data-driven execution across seller-facing and internal programs. I work best at the intersection of operations, product, and stakeholders, where clarity, structure, and execution matter most. In my current role as Team Lead – Ecommerce Operations at Lumina Datamatics, I support high-impact initiatives through process optimization, SOP creation, MIS reporting, and stakeholder enablement. My work consistently centers on improving operational efficiency, turnaround times, compliance, and adoption across complex programs. I bring a hands-on approach to process excellence and continuous improvement, with experience supporting seller programs, SEM operations, project workflows, and large-scale adoption initiatives. I’m comfortable identifying system gaps, standardizing workflows, translating business needs into execution plans, and enabling teams through clear documentation and reporting. My core skills include operations management, process improvement, cross-functional collaboration, stakeholder communication, data analysis, and reporting, supported by tools such as SAP, advanced Excel, dashboards, and structured documentation frameworks. I combine execution rigor with a strong foundation in operations and production management.

Location

Mumbai

Work experience

Team Leader at Lumina Datamatics, Feb 2025 - Present · 1 yr 7 mos, Hybrid, Owned end-to-end execution of seller-facing ecommerce programs, addressing low adoption and process inefficiencies by leading 73+ stakeholder sessions, resulting in 94 campaigns and $343K seller GMV / $896K total marketplace GMV. Led a Six Sigma–based process improvement initiative to resolve delayed query handling by designing centralized tracking, clear ownership, and escalation protocols, reducing turnaround time by 54% (11.8 → 5.4 days). Standardized SOPs and audit workflows for AI-enabled content review programs by identifying quality gaps, training 15 team members, and implementing controls, reducing error rates from 8.13% to 3.88% and improving accuracy to 96%+. Drove cross-functional collaboration with product, operations, and offshore teams to identify system gaps in SEM and seller-support tools, translating findings into structured process and system enhancements. Supported large-scale seller adoption initiatives by creating SOPs, FAQs, and dashboards, enabling 800+ collaborations, resolving 140+ seller queries, and contributing to $22K+ GMV through improved onboarding and execution. Built and maintained MIS dashboards and operational reports using Excel to support leadership reviews, governance meetings, and data-driven decision-making.

Group Lead at Lumina Datamatics, Aug 2023 - Jan 2025 · 1 yr 6 mos, Mumbai, Maharashtra, India, Created and maintained comprehensive documentation, including Standard Operating Procedures (SOPs), process flows, and monthly reports for multiple projects, ensuring clarity and consistency across teams. As an analyst, worked with the product team, identified flaws in the SEM tool and shared feedback to the product team. On the other hand, worked with sellers through one to one meetings and gave a walkthrough about the tool’s functionality and it’s benefits. Helped sellers optimize their campaigns, suggested ways to improve ROAS. Helped them understand how to increase visibility of their products by analyzing data from competitors websites for similar products.

Management Trainee at Lumina Datamatics, Feb 2023 - Jul 2023 · 6 mos, Mumbai, Maharashtra, India

Operations Management Intern at KCG Corporations, May 2022 - Jun 2022 · 2 mos, Mumbai, Maharashtra, India, Supported operational decision-making by conducting structured market research and price comparisons, enabling leadership to evaluate sourcing and operational strategies. Analyzed and organized supplier and importer data, contributing to detailed internal reports used for planning and operational alignment. Improved reporting clarity by structuring datasets and insights for ease of review, supporting faster stakeholder understanding and decision-making.

Internship Trainee at Schindler India Pvt. Ltd., Jan 2019 - Jul 2019 · 7 mos, Pune, Maharashtra, India, Supported materials planning and execution for the Fit for Future (F3) elevator project by assisting in Bill of Materials (BOM) preparation and validation. Maintained and updated project data in SAP (MM module), ensuring accuracy in inventory tracking, timelines, and materials availability. Collaborated with materials and operations teams to support documentation, coordination, and on-time project deliverables. Improved data reliability by validating inputs and ensuring consistency across SAP and internal tracking systems.

Education

MMS, Operations, Thakur Institute of Management Studies and Research

BTech - Bachelor of Technology, Production Engineering, Vishwakarma Institute of Technology