Headline

Salesforce Consultant at Valuehub

About

Worked on Salesforce CRM solutions including Salesforce Field Service and Service Cloud to streamline business operations and improve customer support processes. Experienced in Salesforce configuration, page layout customization, reports & dashboards, Flows, and Process Builder automation. Worked on Field Service setup including Work Types, Work Type Groups, Service Resources, Service Crews, Operating Hours, Skills, and scheduling-related configurations. Hands-on experience with Web-to-Lead, Lead-to-Case, case management, and service process optimization. Experience with Apex, Triggers, SOQL, and basic Lightning Web Components (LWC). Also worked on API testing using Postman, user support, testing, and deployment activities. Collaborated with clients and internal teams to deliver scalable Salesforce solutions and improve overall user experience. Zendesk Worked on ticket management, forms, triggers, automations, macros, and workflows in Zendesk. Assisted in customer support process setup, side conversations, and help desk customization to improve agent productivity and customer experience.

Location

Nagpur

Work experience

Salesforce Consultant at Valuehub, Sep 2023 - Present · 2 yrs 10 mos, Remote

Salesforce Intern at Softtronix IT Solution, Dec 2022 - Jul 2023 · 8 mos

Education

Bachelor's of engineering, Computer science and engineering, nagpur university

B.E, Computer Science, Priyadarshini j l college of engineering