Headline

Business Head | Chief Business Officer | IIM-C Fintech & Blockchain | Sustainable Turn Around | A Business Leader having strong background handling sustainable operational strategies and scaling business expansion

About

Highly ambitious Business Leader with more than 2 decades of experience in handling Business & Sales Operations across Financial Services, Telecom, FMCG and Media industries. I have delivered clear and constructive strategic insight and development plans that led to business growth opportunities in the organization. ► Pillars that make me an Accomplished Business Leader… ✔Start Ups/ Pilot Operations – I have bend towards driving & scaling up business across all stages like start-up, stability, growth and maturity ✔Sales & Business Development - Developing and implementing effective sales strategies, directing large-scale marketing campaigns and managing personal, trusting client relationships to maximize company profits ✔Customer Centricity & Insight - Nurture profitable customer relations and building value proposition for business transformation ► My Key Career Highlights... ✔Successfully plugged gaps and improved monthly demand against collections from 82% to > 99+% through focused initiatives in current role ✔Successfully improved per column yield by 38% and grew the market share from 27% to 34% during the tenure with D B Corp ► My Drive... ✔ Spearheading end-to-end business with marketing ownership and growing business as Market Leader ✔Directing new client acquisition and successful marketing initiatives to stimulate revenue growth ✔ Establishing solid and trusting partnerships through exceptional relationship management abilities ✔ Passion to turn the things around and scale the business to new highs I can be reached on Mobile:+91 – 9825600210 • Email:nehal_r_shah@yahoo.com

Location

Ahmedabad

AI stack

gemini

Work experience

Circle Head - Central States at BSS Sonata Microcredit Ltd, Oct 2024 - Present · 2 yrs, Ahmedabad, Gujarat, India, Managing Business Operations of Central States Ironed out Legacy issues, Almost all KPI parameters of Business, Collection and Recovery of NPA are on track on higher side.

Executive Director at Samhita, Jun 2023 - Mar 2024 · 10 mos, Ahmedabad, Gujarat, India, Working on Blended Finance, Inclusion, Skilling and Social Security among other themes.

Chief Business Officer (JLG and MSME) at Light Microfinance Pvt. Ltd., Apr 2022 - Apr 2023 · 1 yr 1 mo, Ahmedabad, Gujarat, India, Starting a new chapter on the top of glorious 5 yr of past with a mandate to make coming times even Bigger and leave our mark in the lending landscape.

Senior Vice President & Business Head at Light Microfinance Pvt. Ltd., Apr 2019 - Apr 2022 · 3 yrs 1 mo, Greater Ahmedabad Area, Responsible for leading a large team of > 1200 people including 6 direct reports, with end-to-end responsibility of managing business and operations for the organization at a pan India level • Even Covid-19 Pandemic could not stop us from scaling new highs we've been having real collections above 90% since July'20 and Above 95% since Sep '20 and having PAR-0 level at around 4% which is unheard of in our industry • Successfully plugged gaps and improved monthly demand against collections from 87% in July 2017 to > 99.35% through focused initiatives till March 2020 • Designed and drove tailor made strategies that resulted in per FE productivity • Reinforce operational performance management strategy and lead annual business planning in coordination with stakeholder • Focused on discipline, work hygiene and work-life balance at an org level, resulting in optimizing EOD running from 10 PM to < 6:30 PM • Handpicked to turned around in line with planned business goals

Vice President at Light Microfinance Pvt. Ltd., Jul 2017 - Mar 2019 · 1 yr 9 mos, Ahmedabad, Gujarat, India

Vice President at Swadhaar Information & Management Services Pvt. Ltd., Apr 2015 - Jan 2017 · 1 yr 10 mos, Ahmeadabad, • Led a large & diverse team of >300 professionals including 7 direct reports and shouldered entire responsibility of spearheading Gujarat region, the business for the same amounting to > 50% of the pan India business • Grown business form 96 cr to 200+cr in 2 years, 100% collection during NOV'16 to Jan'17 (3 months of Demon), Reduced NPA from 11 cr to 4.5 cr, Improved collection from 90% to near100% • Successfully addressed impending concerns and issues pertaining to people & processes, ensuring a high-performing team is in place • Defined a structured mechanism to address the NPA concerns and resolved the same to a large extent • Designed focused interventions and ensured active engagement with the team, in turn resulting in improving productivity from 24 to 64 cases a month

State Vertical Head at D B Corp Ltd., Apr 2014 - Apr 2015 · 1 yr 1 mo, Ahmedabad, • Led a team of > 100 professionals including 5 direct reports and was elevated to larger roles due to demonstrated prowess • Designed a highly effective strategy that resulted in 1 % growth in business across verticals against a -19% de-growing business nationally in same vertical • Successfully improved per column yield by 38% and grew the market share from 27% to 34% during the tenure as Unit Head • Revisited entire business strategy and reduced discounting from 57% to 34%, making a significant impact on the bottom line

Unit Head (GM) at D B Corp Ltd., Mar 2013 - Mar 2014 · 1 yr 1 mo, Greater Surat Area, • Successfully improved per column yield by 38% and grew the market share from 27% to 34% during the tenure as Unit Head • Revisited entire business strategy and reduced discounting from 57% to 34%, making a significant impact on the bottom line • Turned around the loss making Unit to Break even in 6 month and visibly profit making on operational basis by the time I left after promotion from there.

Education

Advanced Programme in FinTech and Financial Blockchain, Fintech & Financial Blockchain, Indian Institute of Management, Calcutta

PGDBM, Sales and Marketing, Tolani Inst of Mgt Studies, Adipur, Gujarat