Headline

Product enthusiast | Amazon | Product Strategy • Product Operations • AI & Automation | Building Scalable Customer Solutions

About

I'm a product-focused professional with 4+ years of experience at Amazon, driving initiatives that improve customer experience, operational efficiency, and product quality at scale. My experience spans solving complex business problems through data-driven decision-making, cross-functional collaboration, and automation, giving me a strong foundation to build and deliver customer-centric products. At Amazon, I partner closely with Product Managers, Engineering, Operations, and UX teams to improve the Amazon Appstore experience by identifying opportunities, defining solutions, and driving execution. My work has included launching automation initiatives that significantly reduced manual effort, analyzing customer and developer behavior to uncover product improvement opportunities, and translating operational insights into scalable solutions that improved quality and efficiency. Over the past few years, I've intentionally expanded my expertise beyond execution into Product Management. Through hands-on product projects, structured learning, and practical application, I've worked on product strategy, user research, prioritization, PRD creation, roadmap planning, competitive analysis, KPI definition, and Agile product delivery. These experiences have strengthened my ability to think beyond feature execution and focus on delivering measurable customer and business outcomes. What I bring to the table: • Product thinking backed by data and customer insights • Strong cross-functional stakeholder management across Product, Engineering, Design, and Operations • Experience driving automation and process improvements at scale • Analytical problem-solving with a focus on measurable business impact • A customer-first mindset that balances user needs with business goals I'm particularly interested in building products across AI, SaaS, B2C, developer platforms, and digital commerce, where I can combine analytical thinking, product strategy, and execution to create meaningful customer experiences. Always open to connecting with product leaders, builders, and innovators who enjoy solving challenging customer problems and creating products that make a measurable impact

Location

Bengaluru

AI stack

claude

gemini

kiro

openai

ChatGPT

Figma Make

Work experience

Senior Associate at product management (quality services) at AMAZON DEVELOPMENT CENTRE (INDIA) PRIVATE LIMITED, Aug 2021 - Present · 5 yrs 2 mos, Bengaluru, Collaborated with cross-functional teams (Product, Dev, UX) to test and improve features across Amazon’s Appstore ecosystem, directly contributing to product quality and roadmap success. Led end-to-end user acceptance testing (UAT) and feedback loops, influencing feature prioritization and launch timelines for new devices. Analyzed user behavior and app usage data to recommend improvements that enhanced engagement and usability. Introduced automation to reduce regression cycles by 50%, freeing up time for strategic feature validation and rapid iteration. Supported international rollouts by validating localization, accessibility, and edge-case scenarios for a seamless global user experience.

Device associate at AMAZON DEVELOPMENT CENTRE (INDIA) PRIVATE LIMITED, Aug 2021 - Dec 2023 · 2 yrs 5 mos, Bengaluru, Karnataka, India

Product Management Intern at Tecky Tutors, May 2019 - Jul 2019 · 3 mos, Coordinated effectively between clients and tutors to optimize scheduling and subject offerings, ensuring alignment with customer needs and driving engagement with educational solutions. Assisted in the development of product strategies that enhance user experience and meet market demands, contributing to the overall success of educational initiatives. Conducted market research to identify trends in educational technology, informing product development strategies that aligned with user needs and preferences.

Education

Bachelor of Engineering - BE, Information Technology, Shri Shankaracharya Technical Campus Bhilai

Bachelor of Technology, Information Technology, Shri Shankracharya Technical Campus

Public links

nehashivani.my.canva.site: https://nehashivani.my.canva.site/