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Neha Saha

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Kolkata metropolitan area

4+ years of work experience

TTEC
Jan 20224 yrs 5 mosPresent

Reduced fraudulent activities through continuous monitoring of financial transactions and customer behaviors. Conducted thorough investigations of suspected fraud cases, leading to the recovery of lost funds. Enhanced fraud detection by implementing advanced data analytics techniques and tools. Educated staff members on best practices for identifying and preventing fraudulent activities, fostering a culture of vigilance within the organization. Collaborated with cross-functional teams to implement effective anti-fraud measures across the organization. Maintained detailed records of all investigations conducted, providing valuable data for trend analysis and future case management efforts. Supported colleagues in navigating difficult situations involving potential fraud by providing timely advice based on professional expertise and experience. Optimized fraud detection systems by incorporating machine learning algorithms for improved accuracy and efficiency.
TTEC Digital
Jan 20223 yrs 8 mosAug 2025

Ahmedabad, Gujarat, India

Education

Calcutta Institute of Engineering and Management

Bachelor of Technology, Computational Science

Calcutta Institute of Engineering and Management

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Headline

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Location

Kolkata metropolitan area

Work experience

Fraud Prevention Specialist at TTEC, Jan 2022 - Present · 4 yrs 5 mos, Reduced fraudulent activities through continuous monitoring of financial transactions and customer behaviors. Conducted thorough investigations of suspected fraud cases, leading to the recovery of lost funds. Enhanced fraud detection by implementing advanced data analytics techniques and tools. Educated staff members on best practices for identifying and preventing fraudulent activities, fostering a culture of vigilance within the organization. Collaborated with cross-functional teams to implement effective anti-fraud measures across the organization. Maintained detailed records of all investigations conducted, providing valuable data for trend analysis and future case management efforts. Supported colleagues in navigating difficult situations involving potential fraud by providing timely advice based on professional expertise and experience. Optimized fraud detection systems by incorporating machine learning algorithms for improved accuracy and efficiency.

Fraud prevention representative at TTEC Digital, Jan 2022 - Aug 2025 · 3 yrs 8 mos, Ahmedabad, Gujarat, India

Education

Bachelor of Technology, Computational Science, Calcutta Institute of Engineering and Management

Neha Saha - Fraud Prevention Specialist in Kolkata metropolitan area | Tal