Headline

Content Manager & UX Writer | Fintech | 7+ Years | App Content | Customer Experience

About

UX Writer and Content Manager with 7+ years in fintech. I build app content that’s clear, intuitive, and drives action. At Bajaj Finserv, I created end-to-end content for a merchant app from scratch. At Definedge Solutions, I led UX copy across apps and web platforms, maintained a 95%+ customer response rate, and cut issue resolution time by 25% — earning the 2024 Excellence Award.

Location

Pune Division

AI stack

kilocode

mistral

notebooklm

openclaw

Work experience

Content Manager-UX Writer at Definedge, Apr 2022 - Oct 2024 · 2 yrs 7 mos, Pune, Maharashtra, India, Website Content: https://www.definedgesecurities.com/ Product Based content Usability testing for products

Content Manager at Definedge Solutions, Apr 2022 - Oct 2024 · 2 yrs 7 mos, Fintech platform specializing in digital trading tools and customer engagement solutions.

MANAGER, COE - Sales Finance (Content) at Bajaj Finserv, Feb 2021 - Feb 2022 · 1 yr 1 mo, Pune, Maharashtra, India

Content Manager at Bajaj Finserv, Feb 2021 - Feb 2022 · 1 yr 1 mo, Leading financial services company offering lending, insurance, and investment products.

Content Specialist at COLEDA B2B, Jul 2020 - Feb 2021 · 8 mos, Pune, Maharashtra, India, https://coledabb.medium.com/

Senior Sub Editor at The Insight Partners, Sep 2019 - Jun 2020 · 10 mos, Pune Area, India

Content Writer at The Insight Partners, Sep 2019 - Jun 2020 · 10 mos, Global market research and consulting firm.

Education

Bachelor of Commerce, Rani Durgavati Vishwavidyalaya (RDVV), Jabalpur