Headline

Quality Assurance Consultant & Customer Success Manager at Unfold Consulting - Creating Winning Cultures

About

Operations and Customer Success professional with nearly 6 years of experience in an HRMS SaaS environment. Progressed from Manual QA Engineer to owning end-to-end product validation while expanding into product operations, customer onboarding, process improvement and stakeholder management. Experienced in workflow analysis, business process documentation, product demonstrations, requirement validation, and cross-functional collaboration. Passionate about improving operational efficiency, enhancing customer experience, and enabling successful product adoption.

Location

Bengaluru

AI stack

claude

codex

gemini

meta

notebooklm

perplexity

Work experience

Manual Test Engineer at Test Yantra, May 2014 - May 2019 · 5 yrs 1 mo, Bengaluru, Manual QA professional with nearly 5 years of experience in testing SaaS applications. Skilled in functional, regression, smoke, integration, and UAT testing, along with test case creation, defect tracking, requirement validation, and test documentation. Strong attention to detail with a focus on delivering high-quality and reliable products.

Engineer apprenticeship at CENTRAL POWER RESEARCH INSTITUTE, Aug 2011 - Aug 2012 · 1 yr 1 mo, Banagalore, Electrical Engineering professional with experience in substation design, electrical estimation, and technical documentation. Skilled in preparing and reviewing electrical designs, estimating material and project requirements and maintaining accurate documentation for electrical components and systems. Experienced in working with engineering drawings, specifications, and project documentation while ensuring accuracy, compliance, and timely delivery. Strong attention to detail with a practical understanding of electrical systems, equipment, and design processes.

Quality Assurance Consultant & Customer Success Manager at Unfold Consulting - Creating Winning Cultures