Neha Jaiswal
Senior Associate Consultant at Infosys
Pune District
4+ years of work experience
May 20242 yrs 3 mosPresent
Pune District, Maharashtra, India
20242 yrs2026
Key contributor to the Currys E-commerce project, managing high-traffic retail solutions based on specific client requirements. Focused on project performance optimization by analyzing and refining complex query execution times to ensure a fast, seamless user experience. Utilized Docker for consistent development environments and streamlined deployment processes. Collaborated with cross-functional teams to translate business needs into technical specifications for large-scale retail operations.
Mar 202310 mosDec 2023
Gurugram, Haryana, India
Dec 20211 yr 3 mosFeb 2023
Gurugram, Haryana, India
Started as Product Engineer in Ameyo delivering customized IVR, and report for in-house Dialer Product "Ameyo", gradually moving to backend development and developing CRM in core PHP and associated UI modules, Dashboard using Javascript, PHP, and PostgreSQL.
● Installation and Configuration of the Client-Server Java-Based Contact Center.
● Administering and Monitoring the Operation of the Application.
● Testing the Customized Solutions in-house and certifying them for Implementation.
● Customer Interaction for Requirement Gathering and Application Consultancy.
● Application Integration with Third Party Applications, CRMs, IVR, and Telephony Devices.
● Developing IVRs on large-scale for National and International clients by using JavaScripts and Nodeflow Designer.
● Implementing third-party API by using HTTP node to send SMS or based on client requirements.
● Developed Reports for multiple Customers using PostgreSQL and jasper soft.
● Developed CRMs for large-scale clients in RealStates and Banking Sectors using internal tools.
● Deployed IVRS, and CRMs on customer setups.
● Deploy IVR on customer setup, give UAT to the client and make it live.
● Worked on service issues tickets reported by the customers by identifying the issue, analyzing the log, and fixing them.
● Customize the IVR based on client requirements.
20212 yrs2023
Created multiple (50+) IVR, CRM, and Reports for national and international companies like Aditya Birla and Alghanim Industries. Collaborated with Business Analysts to meet client requirements. Worked in a team of 40 developers and took an active part in sprint planning.
20212 yrs2023
• Developed and customized IVR, CRM, and reporting solutions for national and international clients.
• Worked closely with Business Analysts and development teams to deliver client-specific backend solutions.
• Participated in sprint planning, debugging, and implementation of scalable business processes.
2023Less than a year2023
Successfully designed and implemented software solutions to meet customer needs and requirements for high-end clients like Axis Bank, Gigfactory, and Recur Club. Optimized existing applications to improve performance and scalability, reducing code complexity and increasing performance by up to 18%. Trained and managed a small group of 4 peer developers. Resolved complex technical issues related to software development and debugging.
Education
Master of Computer Applications
IMT Faridabad
Bachelor of Computer Applications
IMT Faridabad
Join Neha and 10k+ other professionals on
Tal is the app where bosses meet engineers & builders directly, without middlemen
Download Tal Boss