Headline

Account Manager | Helping HR & Total Rewards Leaders Automate Recognition, Rewards & Long Service Awards @ Xoxoday | Enterprise Account Manager | B2B | SaaS

About

Enterprise Account Manager with 8+ years of experience managing and growing strategic SaaS accounts across industries including BFSI, IT, and consulting. Currently at Mandala, I own a ₹9Cr+ portfolio across enterprise clients such as EY GDS, JLL, Altimetrik, and LTIMindtree. My focus is on driving customer retention, improving platform adoption, and ensuring long-term account growth through proactive engagement and problem-solving. My role goes beyond traditional account management — I act as a bridge between customers and internal teams, managing escalations, coordinating with product and engineering, and ensuring timely resolution of issues to minimize disruption and maximize value. I bring a strong customer-first mindset, combining relationship management with data-driven insights to monitor customer health, identify risks early, and deliver consistent business outcomes. What I bring: Ownership of enterprise accounts with CXO-level stakeholder management Experience managing escalations and driving issue resolution cross-functionally Strong focus on customer health, retention, and adoption Data-driven QBRs and performance tracking Ability to translate technical challenges into business impact I’m particularly interested in roles that combine customer success, support account management, and strategic account ownership within SaaS and technology-driven organizations.

Location

Bangalore Urban

AI stack

claude

gemini

openai

Work experience

Account Manager at Xoxoday, Jun 2026 - Present · 5 mos, Bengaluru, Karnataka, India

Enterprise Account Manager at Mandaala, Feb 2025 - Apr 2026 · 1 yr 3 mos, Bangalore Urban, Karnataka, India, Act as the primary point of contact for customer issues, ensuring timely resolution through coordination with product and engineering teams Manage critical escalations and track issues to closure, ensuring minimal business disruption Monitor customer health metrics and proactively identify risks to retention Conduct QBRs highlighting performance insights, issue trends, and optimization opportunities

Assistant General Manager at HungerBox, Aug 2023 - Jan 2025 · 1 yr 6 mos, Bengaluru, Karnataka, India, • Devised innovative client acquisition strategies tailored to the dynamic business landscape, engaging with CXOs, HR Heads, Administrators, and other key decision-makers. • Demonstrated exceptional value-selling skills through persuasive communication, showcasing unique product/service benefits. • Conducted compelling product demonstrations and nurtured positive relationships through strategic networking. • Orchestrated successful deal closures by coordinating with internal teams for seamless communication and coordination.

Corporate Sales - Hiring Partnership at FunctionUp, Jan 2023 - Jul 2023 · 7 mos, Bengaluru, Karnataka, India, • Consistently exceeded quarterly sales targets by 20%, driving significant revenue growth and achieved a 95% collective target success rate for the sales team, generating 50 CR in annual business. • Converted 60% of cold calls into warm leads, leading to a 30% increase in new business acquisition • Implemented strategies that resulted in a 22.5% increase in client retention while acquiring new clients, contributing to a 14.8% growth. • Established a robust network of over 500 contacts within Enterprise and Start-up accounts using LinkedIn, and expanded the corporate network by 30% through relationship-building and cross-functional collaboration. • Improved cross-functional team collaboration, enhancing efficiency by 20%, increased the share of wallet by 15%, and introduced new business lines and expanded into additional locations, resulting in a 35% growth.

Head of Growth at Launchd, Mar 2020 - Jan 2023 · 2 yrs 11 mos, Bangalore Urban, Karnataka, India, • Mentored and coached team members to achieve a remarkable 20% improvement in individual performance and implemented motivational strategies that led to a 15% increase in team morale. • Effectively guided the team to surpass targets, driving a 25% increase in overall sales performance and spearheaded growth strategies for both the team and the firm, resulting in a 30% expansion in market share. • Successfully onboarded key accounts, contributing to an outstanding 45% increase in the client portfolio, and developed strong client relationships, leading to a 20% improvement in client retention. • Consistently met and exceeded sales targets with a 95% success rate and implemented effective sales pipeline strategies to boost conversion rates. • Conducted regular training sessions, resulting in a 33% improvement in the sales team's skill set.

Education

vimala college

Hari Sri Vidya Nidhi