Headline

Staff SDET | SaaS & AI Products Automation Framework | AI/ML Validation | Playwright & Cross-Platform Test Systems

About

I design scalable automation and validation ecosystems for modern SaaS and AI-driven products. With 12+ years of experience across enterprise healthcare, high-availability communication systems, AI/ML platforms, and cross-platform enterprise browsers, I specialize in building structured quality engineering systems that scale with product complexity. My work spans: • Cross-platform automation (Web, Windows, macOS, Android, iOS) • Playwright, Selenium, and Appium frameworks (Python & Java) • AI/ML model validation and regression automation • Data pipeline and API testing strategies • Release governance and CI-integrated validation • Performance, stability, and concurrency engineering I’ve built QA processes from the ground up for AI products, engineered performance and concurrent testing frameworks for distributed systems, and designed internal release dashboards to improve engineering visibility. I focus on: • Clean automation architecture • Cross-platform validation strategy • AI system regression discipline • Eliminating flaky automation at scale • Turning QA into a product engineering enabler Currently working at Staff level, contributing to cross-platform automation and intelligent test systems for enterprise-grade software. I’m particularly interested in automation architecture, AI validation engineering, and scalable quality systems.

Location

Bengaluru

AI stack

claude code

claude

Work experience

Staff Software Development Engineer in Test at Netskope, Aug 2025 - Present · 1 yr 2 mos, Drive cross-platform quality strategy and regression engineering for an enterprise browser product across Windows, macOS, Android, iOS, and Linux. Own automation architecture and QE strategy at the platform level, ensuring consistent quality standards across desktop and mobile environments. Key Contributions: • Own regression QE strategy for the entire product across all supported platforms • Design and maintain cross-platform automation frameworks using Playwright + Python + Pytest • Implement mobile automation using Appium (Android & iOS) • Develop Windows native desktop automation solutions • Integrate automation suites with GitHub Actions for CI-driven validation • Architect AI-powered automation solutions to enhance intelligent test coverage • Establish scalable automation standards to support rapid feature expansion • Partner with engineering leadership to embed automation-first practices Focus Areas: • Automation Architecture • Cross-Platform Quality Engineering • CI-Integrated Regression Systems • AI-Driven Test Automation • Enterprise-Scale Release Confidence

Lead Software Engineer - Test at Freshworks, Apr 2024 - Aug 2025 · 1 yr 5 mos, Bengaluru, Karnataka, India, I built and scaled the quality engineering foundation for an AI/ML-driven product from the ground up, establishing structured validation strategies for probabilistic systems, data pipelines, and model-driven workflows. Key Contributions: • Designed the end-to-end QA strategy for an AI-powered product, covering UI, API, ML pipelines, and data validation • Built a custom Python + pytest automation framework tailored for ML validation and application workflows • Architected a “Shadow QA Environment” to validate model outputs against production-like datasets • Implemented automated ML regression pipelines using Databricks, Jenkins CI/CD, and Allure reporting • Enabled automated validation across APIs, data ingestion pipelines, and model inference layers • Integrated AWS services (S3, SQS), Delta Lake, and Snowflake for structured dataset and pipeline testing • Established repeatable validation mechanisms for model accuracy, edge cases, and data drift scenarios • Partnered closely with Data Science and Engineering teams to bring software engineering rigor to AI validation

QA Lead (Senior Quality Engineer) at Khoros, Dec 2021 - Jan 2024 · 2 yrs 2 mos, Bengaluru, Karnataka, India, Led quality engineering for critical product components, driving test strategy, automation maturity, and release governance across distributed teams. Key Contributions: • Owned end-to-end quality for core product modules, including test estimation, planning, execution, and release sign-off • Led UI and GraphQL automation initiatives using Selenium (Java) and API automation frameworks • Acted as cross-team POC to drive knowledge sharing and component-level architecture understanding • Strengthened release management practices and improved visibility into release health metrics • Designed and built a custom Release Dashboard (React + Node.js) integrating data from JIRA, Jenkins, and TestRail • Deployed dashboard infrastructure on Amazon ECS to provide real-time release tracking and decision support • Mentored Quality Engineers and elevated automation standards across teams

QA Lead (Verification Engineering) at Ribbon Communications, Nov 2018 - Oct 2021 · 3 yrs, Bengaluru, Karnataka, India, Led verification engineering for enterprise-grade communication systems, focusing on performance, stability, concurrency, and security validation. Key Contributions: • Owned test strategy, estimation, execution, and defect lifecycle for high-availability systems • Designed and maintained Selenium-based UI automation frameworks (Java + JUnit) • Built a custom performance testing framework using Shell scripting, SimpleAgentPro, and newman CLI, integrated with Jenkins CI • Engineered concurrent testing frameworks using JMeter and Selenium to simulate real-world multi-user load scenarios • Implemented stability testing strategies and monitored system health using Grafana and Telegraf • Validated enterprise security features including LDAP/LDAPS authentication and SSH Man-in-the-Middle scenarios • Set up and configured OpenLDAP and 389 Directory Server environments for security and integration testing

Senior Test Automation Engineer at Cerner Corporation, Apr 2015 - Oct 2018 · 3 yrs 7 mos, Greater Bengaluru Area, Contributed to quality engineering for large-scale, compliance-sensitive healthcare systems operating in enterprise environments. Key Contributions: • Owned certification testing for critical product components within regulated healthcare solutions • Translated complex functional requirements into structured test strategies with end-to-end traceability • Performed functional, UI, API, security, and performance validation across interconnected healthcare modules • Executed security-focused testing covering confidentiality controls, privilege validation, and organizational security policies • Built and maintained UI automation suites using Selenium WebDriver (Java + TestNG) and Touchstone framework • Conducted backend and API validation using Postman and database-level verification • Ensured cross-solution compatibility and integration quality across multiple enterprise systems • Applied structured requirement analysis techniques including mind mapping (XMind) for complex feature breakdown

Education

Bachelor of Engineering, Computer Science Engineering, RGPV University

Public links

github: https://github.com/neeleshtomar