---
title: "Nazneen S. - Analyst in Hyderabad | Tal"
description: "Meet Nazneen S., Accounts Receivable & Collections Analyst | SAP | O2C | Deloitte | Ex-Genpact, Cognizant based in Hyderabad."
image: "https://tal.club/meet/nazneen/share-image"
---

# Nazneen S\. on Tal

## Headline

Accounts Receivable & Collections Analyst \| SAP \| O2C \| Deloitte \| Ex\-Genpact, Cognizant

## About

I am open to AR, Collections, O2C, SAP AR, Billing, Dispute Management, and Finance Operations roles where I can contribute strong follow\-up discipline, account analysis, reconciliation skills, and customer\-focused issue resolution\.

## Location

Hyderabad

## Work experience

Analyst at Deloitte, Aug 2024 \- Present · 1 yr 11 mos, Hyderabad, Telangana, India, Maintained 98%\+ TAT compliance and high audit accuracy scores while managing collections; received two Spot Awards for performance excellence\. Reduced receivable cycle time by 25% through structured follow\-ups and data\-driven prioritization\. Selected for pilot project to manage different portfolios due to consistent high performance\.

Accounts receivables at GENPACT, Dec 2022 \- Aug 2024 · 1 yr 9 mos, Telangana, India, Improved collection efficiency by 22% through structured tracking and stakeholder coordination\. Promoted from Collector to Escalations Team and later to SPOC Collector based on performance\. Resolved 95% of billing disputes within SLA, improving operational efficiency\. Generated KPI performance reports to monitor productivity and revenue metrics\.

Customer Service Representative at Cognizant, Feb 2021 \- Nov 2022 · 1 yr 10 mos, India, Managed 50\+ daily customer interactions using Zendesk, achieving 95%\+ satisfaction scores\. Reduced response time by 20% through workflow optimization and ticket categorization\. Identified recurring customer issues through CRM analytics to improve resolution efficiency\.

Customer Support Executive at Cognizant, Feb 2021 \- Nov 2022 · 1 yr 10 mos, Managed 50\+ daily customer interactions using Zendesk, achieving 95%\+ satisfaction scores\. Reduced response time by 20% through workflow optimization and ticket categorization\. Identified recurring customer issues through CRM analytics to improve resolution efficiency\.

Internship at Sanus Software Solutions Pvt Ltd, May 2017 \- Jul 2017 · 3 mos, TIRUMALAGIRI

## Education

Master of Business Administration, Human Resources Management/Personnel Administration, General, CSI Institute

Bachelor of Business Administration, HRM, St\. Marys Centenary Degree College

[View the original profile](https://tal.club/meet/nazneen)

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