Nazneen S. profile photo 1 on Tal

Nazneen S.

Accounts Receivable & Collections Analyst | SAP | O2C | Deloitte | Ex-Genpact, Cognizant

Hyderabad

5+ years of work experience

Deloitte
Aug 20241 yr 11 mosPresent

Hyderabad, Telangana, India

Maintained 98%+ TAT compliance and high audit accuracy scores while managing collections; received two Spot Awards for performance excellence. Reduced receivable cycle time by 25% through structured follow-ups and data-driven prioritization. Selected for pilot project to manage different portfolios due to consistent high performance.
GENPACT
Dec 20221 yr 9 mosAug 2024

Telangana, India

Improved collection efficiency by 22% through structured tracking and stakeholder coordination. Promoted from Collector to Escalations Team and later to SPOC Collector based on performance. Resolved 95% of billing disputes within SLA, improving operational efficiency. Generated KPI performance reports to monitor productivity and revenue metrics.
Cognizant
Feb 20211 yr 10 mosNov 2022

India

Managed 50+ daily customer interactions using Zendesk, achieving 95%+ satisfaction scores. Reduced response time by 20% through workflow optimization and ticket categorization. Identified recurring customer issues through CRM analytics to improve resolution efficiency.
Cognizant
Feb 20211 yr 10 mosNov 2022

Managed 50+ daily customer interactions using Zendesk, achieving 95%+ satisfaction scores. Reduced response time by 20% through workflow optimization and ticket categorization. Identified recurring customer issues through CRM analytics to improve resolution efficiency.
Sanus Software Solutions Pvt Ltd
May 20173 mosJul 2017

TIRUMALAGIRI

Education

CSI Institute

Master of Business Administration, Human Resources Management/Personnel Administration, General

CSI Institute

20182 yrs2020

Bachelor of Business Administration, HRM

St. Marys Centenary Degree College

20153 yrs2018

Join Nazneen and 10k+ other professionals on

Tal Boss

Tal is the app where bosses meet engineers & builders directly, without middlemen

Download Tal Boss

Nazneen S. on Tal

Headline

Accounts Receivable & Collections Analyst | SAP | O2C | Deloitte | Ex-Genpact, Cognizant

About

I am open to AR, Collections, O2C, SAP AR, Billing, Dispute Management, and Finance Operations roles where I can contribute strong follow-up discipline, account analysis, reconciliation skills, and customer-focused issue resolution.

Location

Hyderabad

Work experience

Analyst at Deloitte, Aug 2024 - Present · 1 yr 11 mos, Hyderabad, Telangana, India, Maintained 98%+ TAT compliance and high audit accuracy scores while managing collections; received two Spot Awards for performance excellence. Reduced receivable cycle time by 25% through structured follow-ups and data-driven prioritization. Selected for pilot project to manage different portfolios due to consistent high performance.

Accounts receivables at GENPACT, Dec 2022 - Aug 2024 · 1 yr 9 mos, Telangana, India, Improved collection efficiency by 22% through structured tracking and stakeholder coordination. Promoted from Collector to Escalations Team and later to SPOC Collector based on performance. Resolved 95% of billing disputes within SLA, improving operational efficiency. Generated KPI performance reports to monitor productivity and revenue metrics.

Customer Service Representative at Cognizant, Feb 2021 - Nov 2022 · 1 yr 10 mos, India, Managed 50+ daily customer interactions using Zendesk, achieving 95%+ satisfaction scores. Reduced response time by 20% through workflow optimization and ticket categorization. Identified recurring customer issues through CRM analytics to improve resolution efficiency.

Customer Support Executive at Cognizant, Feb 2021 - Nov 2022 · 1 yr 10 mos, Managed 50+ daily customer interactions using Zendesk, achieving 95%+ satisfaction scores. Reduced response time by 20% through workflow optimization and ticket categorization. Identified recurring customer issues through CRM analytics to improve resolution efficiency.

Internship at Sanus Software Solutions Pvt Ltd, May 2017 - Jul 2017 · 3 mos, TIRUMALAGIRI

Education

Master of Business Administration, Human Resources Management/Personnel Administration, General, CSI Institute

Bachelor of Business Administration, HRM, St. Marys Centenary Degree College