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Nawaz Muhammad

Software Engineer | Java Spring boot | Angular | Kubernetes & Docker | IaC | Distributed Systems

Albany

5+ years of work experience

mavQ
Jun 20251 yrPresent

Schenectady, New York, United States

• Led onshore development and client coordination for Georgia Department of Early Care and Learning’s core subscription platform; identified and fixed performance bottlenecks, reducing API calls from 800K to 170K per hour and enhancing system efficiency • Monitored and optimized cloud infrastructure across AWS (Lambda, Connect, IAM) and GCP (Kubernetes, Schedulers) in a hybrid environment; implemented autoscaling and log analysis, ensuring application stability during peak load from 500+ concurrent agents. • Resolved critical production bugs and performance issues by tracing API calls, removing redundancies, and enhancing logging, resulting in improved application responsiveness and reduced downtime. • Acted as the onshore technical lead, gathering client requirements, translating them into technical solutions, and coordinating with offshore teams, leading to faster turnaround and improved stakeholder satisfaction. • Managed containerized deployments to GCP Kubernetes and integrated cloud services across AWS and GCP; streamlined CI/CD workflows and load balancing, improving deployment speed and system scalability.
mavQ
Feb 20254 mosMay 2025

Schenectady, NY

• Develop full-stack applications for child support services, child welfare services, and adult welfare services, supporting a $12M revenue project for Oklahoma Human Services. • Build and optimize front-end interfaces and backend APIs to improve system performance, user experience, and data processing. • Collaborate with cross-functional teams using agile methodologies to deliver scalable and secure solutions.
Clark University
Jan 20255 mosMay 2025

Worcester, MA

mavQ
Jun 20221 yr 7 mosDec 2023

Hyderabad, Telangana, India

• Developed Customer Experience Cloud (CXC), an omnichannel case management system, using Angular, Spring Boot, and AWS Connect, leading to 3x company growth by acquiring major clients. • Led development for Miami Airport’s call center project, integrating AI-driven call management, which secured client retention for an additional year. • Built real-time transcription and AI-powered knowledge base to auto-generate articles, enhancing agent efficiency and reducing resolution time. • Implemented multi-language support and CRM integration for seamless call history, notes, and sentiment analysis, improving customer experience. • Developed telephony features like call transfer, merge, and recording using Amazon Connect, improving customer support operations. • Designed data aggregation pipeline to relay customer insights from CXC to downstream systems, enabling better decision-making.
MTX Group
May 20202 yrs 6 mosOct 2022

Hyderabad

• Engineered COVID vaccination platforms for Arizona and New York, enabling appointment scheduling, inventory management, and audits, leading to 100% growth in project impact. Enabled users to schedule vaccinations, manage inventories and conduct audits for efficient project execution. • Implemented data security, system scalability, and code optimization strategies, ensuring seamless operations and enhanced system performance. • Led Oklahoma’s contact tracing system, enabling efficient case identification and follow-ups, securing a second vaccination project and 2x revenue. • Developed scalable cloud-based vaccination platforms using Angular, Node.js, NestJS, Twilio, SendGrid, GCP, and Azure, improving public health service accessibility. • Optimized cloud services implementation, contributing to the project's success, earning Google’s Excellence in Cloud Solutions Award for the team.
MTX Group
Jan 20204 mosApr 2020

Hyderabad Area, India

Acquired proficiency in salesforce tools such as salesforce admin, Apex, and LWC. With the help of these competencies, me and my team were able to create a website for managing banking operations.

Education

Clark University

Master of Science - MS, Information Technology

Clark University

20241 yr2025
JNTUH College of Engineering Hyderabad

Bachelor of Technology, Computer Science & Engineering

JNTUH College of Engineering Hyderabad

20164 yrs2020

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Headline

Software Engineer | Java Spring boot | Angular | Kubernetes & Docker | IaC | Distributed Systems

About

Software Engineer with hands-on experience building and operating large-scale, cloud-native government and enterprise systems. Worked on document generation platforms, state filing workflows, and call-center analytics handling millions of transactions and terabytes of data. Strong full-stack background with Angular, Java/Spring Boot, PostgreSQL, ClickHouse, and AWS (EKS, S3, Lambda). Known for deep production debugging, data-intensive systems, and end-to-end ownership.

Location

Albany

Work experience

Software Developer at mavQ, Jun 2025 - Present · 1 yr, Schenectady, New York, United States, • Led onshore development and client coordination for Georgia Department of Early Care and Learning’s core subscription platform; identified and fixed performance bottlenecks, reducing API calls from 800K to 170K per hour and enhancing system efficiency • Monitored and optimized cloud infrastructure across AWS (Lambda, Connect, IAM) and GCP (Kubernetes, Schedulers) in a hybrid environment; implemented autoscaling and log analysis, ensuring application stability during peak load from 500+ concurrent agents. • Resolved critical production bugs and performance issues by tracing API calls, removing redundancies, and enhancing logging, resulting in improved application responsiveness and reduced downtime. • Acted as the onshore technical lead, gathering client requirements, translating them into technical solutions, and coordinating with offshore teams, leading to faster turnaround and improved stakeholder satisfaction. • Managed containerized deployments to GCP Kubernetes and integrated cloud services across AWS and GCP; streamlined CI/CD workflows and load balancing, improving deployment speed and system scalability.

Software Development Engineer Intern at mavQ, Feb 2025 - May 2025 · 4 mos, Schenectady, NY, • Develop full-stack applications for child support services, child welfare services, and adult welfare services, supporting a $12M revenue project for Oklahoma Human Services. • Build and optimize front-end interfaces and backend APIs to improve system performance, user experience, and data processing. • Collaborate with cross-functional teams using agile methodologies to deliver scalable and secure solutions.

Teaching Assistant at Clark University, Jan 2025 - May 2025 · 5 mos, Worcester, MA

Software Development Engineer at mavQ, Jun 2022 - Dec 2023 · 1 yr 7 mos, Hyderabad, Telangana, India, • Developed Customer Experience Cloud (CXC), an omnichannel case management system, using Angular, Spring Boot, and AWS Connect, leading to 3x company growth by acquiring major clients. • Led development for Miami Airport’s call center project, integrating AI-driven call management, which secured client retention for an additional year. • Built real-time transcription and AI-powered knowledge base to auto-generate articles, enhancing agent efficiency and reducing resolution time. • Implemented multi-language support and CRM integration for seamless call history, notes, and sentiment analysis, improving customer experience. • Developed telephony features like call transfer, merge, and recording using Amazon Connect, improving customer support operations. • Designed data aggregation pipeline to relay customer insights from CXC to downstream systems, enabling better decision-making.

Full Stack Consultant at MTX Group, May 2020 - Oct 2022 · 2 yrs 6 mos, Hyderabad, • Engineered COVID vaccination platforms for Arizona and New York, enabling appointment scheduling, inventory management, and audits, leading to 100% growth in project impact. Enabled users to schedule vaccinations, manage inventories and conduct audits for efficient project execution. • Implemented data security, system scalability, and code optimization strategies, ensuring seamless operations and enhanced system performance. • Led Oklahoma’s contact tracing system, enabling efficient case identification and follow-ups, securing a second vaccination project and 2x revenue. • Developed scalable cloud-based vaccination platforms using Angular, Node.js, NestJS, Twilio, SendGrid, GCP, and Azure, improving public health service accessibility. • Optimized cloud services implementation, contributing to the project's success, earning Google’s Excellence in Cloud Solutions Award for the team.

Intern at MTX Group, Jan 2020 - Apr 2020 · 4 mos, Hyderabad Area, India, Acquired proficiency in salesforce tools such as salesforce admin, Apex, and LWC. With the help of these competencies, me and my team were able to create a website for managing banking operations.

Education

Master of Science - MS, Information Technology, Clark University

Bachelor of Technology, Computer Science & Engineering, JNTUH College of Engineering Hyderabad