Nawam Arora profile photo 1 on Tal

Nawam Arora

Product @ Kotak | Digital Product & Journeys | Ex - ICICI | SDA Bocconi, Milan

Mumbai

3+ years of work experience

Kotak Mahindra Bank
Jun 20251 yr 6 mosPresent

Mumbai, Maharashtra, India

Working on building new and improving existing digital journeys in the Personal Loans team on Kotak’s Mobile Banking App & Web to enhance customer experience and drive business growth. Recognised as “Maverick of the Month” (2x) within the Personal Loans Product Team for contributions to digital journey initiatives.
ICICI Bank
Nov 20248 mosJun 2025

Key Projects & Contributions: 1. Digital Journeys: Launched 3 major journeys (Non-PAHL, PALAP, Non-PALAP) on the Unified Customer Journey (UCJ) platform; drove continuous improvements using VWO insights and customer feedback. 2. Product Data & Analysis: Built a centralized PA data repository; corrected key MIS errors; created monthly dashboards; served as Subject Matter Expert PA/PQ business on iLens LOS, resolving ~15 queries daily from sales & credit teams. 3. Strategic Initiatives: Handled the development of ICICI Bank & ICICI HFC synergy project to develop a unified assisted sourcing journey ensuring business retention within the ICICI Group. Phase 1 implementation resulted in ~165 daily rejected case trasfers to HFC’s pipeline Worked on digitizing the EMD loan journey in partnership with YEIDA. 4. Pricing & Portfolio (May-Jun'25): Managed the mortgage portfolio and pricing updates, linking data-driven analysis with strategic decisions.
ICICI Bank
May 20247 mosNov 2024

India’s largest private sector bank, which was the best possible launchpad for my career. ICICI exposed me to critical roles across digital product management, journey design, data analysis, and most recently, pricing and portfolio management for mortgage products.
VIST Group
Oct 20237 mosApr 2024

Milan, Lombardy, Italy

- Conducted comprehensive research and benchmarking using the AHP Technique to determine optimal markets for launching the Vist Milano Collection - Introduced the first CRM system for sales and operations teams, customizing it based on their continuous feedback and requirements - Developed a persuasive pitch deck and produced a cost-efficient promotional video using AI tools, saving over €400
ICICI Bank
Apr 20233 mosJun 2023

Mumbai, Maharashtra, India

- Received Pre-Placement Offer (PPO) - Proposed 6 digital marketing strategies which will help the bank in achieving their goal of 2x growth in the Digital Home Loan business

Nawam’s AI Stack

claude
claude
ChatGPT
ChatGPT
Synthesia
Synthesia

Education

SDA Bocconi

International Master in Business

SDA Bocconi

20222 yrs2024
Punjabi University

Bachelor of Pharmacy - BPharm, Pharmacy

Punjabi University

20222022

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Headline

Product @ Kotak | Digital Product & Journeys | Ex - ICICI | SDA Bocconi, Milan

About

I am a Digital Product Manager working at the intersection of regulated banking, customer experience, and growth. Currently at Kotak Mahindra Bank, I work on building and scaling digital personal loan journeys, including a 0 to 1 NTB-DIY product and enhancement to existing Upgrade flows. My role involves close collaboration with technology, risk, policy, and compliance teams to deliver scalable, compliant and customer-friendly products.

Location

Mumbai

AI stack

claude

ChatGPT

Synthesia

Work experience

Product Manager | Digital Product & Journeys at Kotak Mahindra Bank, Jun 2025 - Present · 1 yr 6 mos, Mumbai, Maharashtra, India, Working on building new and improving existing digital journeys in the Personal Loans team on Kotak’s Mobile Banking App & Web to enhance customer experience and drive business growth. Recognised as “Maverick of the Month” (2x) within the Personal Loans Product Team for contributions to digital journey initiatives.

Product Manager | Digital Product & Journeys at ICICI Bank, Nov 2024 - Jun 2025 · 8 mos, Key Projects & Contributions: 1. Digital Journeys: Launched 3 major journeys (Non-PAHL, PALAP, Non-PALAP) on the Unified Customer Journey (UCJ) platform; drove continuous improvements using VWO insights and customer feedback. 2. Product Data & Analysis: Built a centralized PA data repository; corrected key MIS errors; created monthly dashboards; served as Subject Matter Expert PA/PQ business on iLens LOS, resolving ~15 queries daily from sales & credit teams. 3. Strategic Initiatives: Handled the development of ICICI Bank & ICICI HFC synergy project to develop a unified assisted sourcing journey ensuring business retention within the ICICI Group. Phase 1 implementation resulted in ~165 daily rejected case trasfers to HFC’s pipeline Worked on digitizing the EMD loan journey in partnership with YEIDA. 4. Pricing & Portfolio (May-Jun'25): Managed the mortgage portfolio and pricing updates, linking data-driven analysis with strategic decisions.

Management Trainee at ICICI Bank, May 2024 - Nov 2024 · 7 mos, India’s largest private sector bank, which was the best possible launchpad for my career. ICICI exposed me to critical roles across digital product management, journey design, data analysis, and most recently, pricing and portfolio management for mortgage products.

Strategy Intern at VIST Group, Oct 2023 - Apr 2024 · 7 mos, Milan, Lombardy, Italy, - Conducted comprehensive research and benchmarking using the AHP Technique to determine optimal markets for launching the Vist Milano Collection - Introduced the first CRM system for sales and operations teams, customizing it based on their continuous feedback and requirements - Developed a persuasive pitch deck and produced a cost-efficient promotional video using AI tools, saving over €400

Summer Intern at ICICI Bank, Apr 2023 - Jun 2023 · 3 mos, Mumbai, Maharashtra, India, - Received Pre-Placement Offer (PPO) - Proposed 6 digital marketing strategies which will help the bank in achieving their goal of 2x growth in the Digital Home Loan business

Education

International Master in Business, SDA Bocconi

Bachelor of Pharmacy - BPharm, Pharmacy, Punjabi University