About
I am a technology and business professional with 7+ years of experience driving CRM transformation, digital platform delivery, process automation, and customer-service improvements in enterprise environments. At TTK Prestige, I worked across CRM, dealer, service, and field-force platforms serving 4,000+ users, collaborating with business, technology, and operations teams to translate business needs into scalable digital solutions. My experience spans product lifecycle management, roadmap planning, feature prioritization, requirements gathering, stakeholder management, Agile delivery, UAT, and enterprise system integrations. I contributed to the V-CARE to SERVITIUM CRM transformation, delivered in three phases across India, and helped drive digital solutions across CRM, SAP, SFA, AMS, and retail platforms. Selected business outcomes: • Increased the ASC network by 145% within seven months.• Contributed to a 200% increase in dealer order volume through a digital ordering and journey-planning platform.• Supported service operations achieving 92% TAT and an NPS of 90+.• Improved service tracking and resolution workflows, achieving a 98% Happy Code rate and reducing repeat calls to 3%.• Enabled improved reporting and operational visibility across 800+ retail stores.I enjoy solving operational problems through technology, understanding user pain points, prioritizing impactful improvements, and working with cross-functional teams to deliver measurable outcomes.I am interested in opportunities across Product Management, Product Ownership, CRM Products, Digital Platforms, and Enterprise SaaS Products, where I can combine business understanding, technology delivery, and customer-focused problem-solving.
Work experience
Product Owner at TTK Prestige Ltd, Jun 2019 - Aug 2026 · 7 yrs 3 mos, India's single Largest Kitchen appliance & cookware brand
Information Technology Executive at TTK Prestige Ltd, Jun 2019 - Jun 2020 · 1 yr 1 mo, Bengaluru, Karnataka, India
Education
Bachelor of Engineering - BE, Computer Science, The National Institute of Engineering, Mysuru
Master of Business Administration, Human Resources Management/Personnel Administration, General, Symbiosis
