Headline

Lead technical consultant

About

6+ experience in application support , customer support in pan India level. Operation work on application. 2 year as a QA lead.

Location

Kurukshetra

Work experience

Lead Technical Consultant at Intense Technologies Limited, Feb 2019 - Dec 2025 · 6 yrs 11 mos, On-site, Leading technical consulting initiatives and project execution for enterprise telecom clients. Overseeing CCMS (Customer Communication Management System) user onboarding for BSNL Telecom, ensuring efficient workflow setup and end-to-end customer communication processes. Managed production deployments, configuration changes, and live system operations for the last 2 years, ensuring zero-disruption rollouts. Responsible for live system handling, continuous monitoring, issue diagnosis, and timely incident closure. Conducting complete product testing cycles, identifying defects, validating fixes, and ensuring production readiness. Providing advanced L2/L3 technical support, troubleshooting application, environment, and configuration-related issues. Performing RCA (Root Cause Analysis) and implementing long-term preventive measures for recurring issues. Collaborating with cross-functional teams—Development, QA, Business, and Customer Operations—to deliver high-quality solutions. Preparing detailed documentation, technical SOPs, and customer-facing user guides for telecom deployments. Mentoring team members and driving Agile ceremonies to align technical work with business objectives.

Education

b.tech, Civil Engineering, Shri Krishan Institute of Engineering & Technology

B.Tech, Kurukshetra university