Headline

BA,MPA

About

Well rounded, organized, creative, and passionate person; It is crucial for me to be a productive and useful member of society. The learning should never stop so that we can improve ourselves our whole life and also learn from our mistakes. Interested in: Inspection and Oversight Investigation Policy Analysis Government Administration Health Administration Customer Service Human Resources Immigration law Punjabi, Hindi Interpretation • 5+ years of experience in communication and customer service • Experience in critical and analytical skills • Proficiency in Microsoft Word, PowerPoint, and Excel • Excellent research and writing skills • Experience in management and oversight • Experience and education in investigation • Interpretation experience • Languages Spoken: Hindi, Urdu, Punjabi

Location

Queens County

Work experience

Claims Representative at Social Security Administration, Apr 2015 - Present · 11 yrs 4 mos

Freelance Immigration Consultant at n/a-freelance, Jan 2008 - Nov 2014 · 6 yrs 11 mos, New York City Metropolitan Area, • Assisted family and other referred clients in filing forms related to their USCIS cases • Interpreted complex form instructions to clients • Filled out applications on behalf of clients • Renewed employment authorizations and green cards • Escorted clients to fingerprinting appointments • Escorted clients to Indian Embassy to obtain visas • Made InfoPass appointments for clients

Freelance Interpreter at Informal Interpretor, Jan 2007 - Nov 2014 · 7 yrs 11 mos, various,  Provided Punjabi interpretation at the following locations for friends and relatives: • Queens Family Court • Department of Social Services • Lawyers Offices • Garden City USCIS Office

Administrative Assistant/Receptionist at New York Asian Women's Center, Feb 2014 - Apr 2014 · 3 mos, • Greeted staff, guests, and volunteers • Sorted, stamped, and sent out mail • Copying, faxing, mailing documents • Conceptualized analyzed, and researched ideas for program development • Assisted in brainstorming for volunteer party/event ideas • Entered new volunteer data into Excel and updated new volunteer information and interests • Sorted and assembled training manuals for new volunteers • Assisted in oversight of women’s shelter and outside surroundings • Kept oversight of surveillance cameras • Allowed residents safe entry and exit into and out of shelter • Monitored front door for residents leaving and arriving • Watched and observed shelter residents to report any incidents

EEOC Intern at Equal Employment Opportunity Commission, Jun 2013 - Aug 2013 · 3 mos, • Assisted Investigators with pending EEOC cases • Sorted and alphabetized case file documents in EEOC standardized order • Delivered case files to investigators • Sealed, stamped and mailed documents • Edited drafts • Wrote case summaries analyzing and classifying important and irrelevant information • Wrote correspondence drafts, and case termination letters to clients • Provided analysis and recommendations for next steps in the cases • Independently made calls to clients and attorneys for procuring additional information on cases • Called attorneys to deliver appointment dates, or other update on cases • Assisted in intake interviews, analyzed behavior of complainants, and provided investigators input on the potential of the case • Wrote various documents using Microsoft Word, between charging parties and attorneys • Used Excel to sort and classify confidential information • Wrote emails asking for updates, crucial case information, and setting appointment times

Education

Masters in Public Administration, Inspection and Oversight, John Jay College (CUNY)

Bachelor of Arts (B.A.), Political Science and Government, Queens College