---
title: "NAVIN S. - Customer Service Professional in Mumbai Metropolitan Region | Tal"
description: "Meet NAVIN S., Customer Operations and Service Excellence Professional based in Mumbai Metropolitan Region."
image: "https://tal.club/meet/navin-s/share-image"
---

# NAVIN S\. on Tal

## Headline

Customer Operations and Service Excellence Professional

## About

Customer Success and Operations professional with 10\+ years of experience supporting global telecom and enterprise clients\. Skilled in incident management, CRM systems \(SAP\), service delivery operations, and data\-driven performance improvement\. Proven ability to manage sensitive information with discretion and operate effectively across different time zones, resolve complex customer issues, manage escalations, and collaborate with cross\-functional teams to enhance service quality and operational efficiency\. Experienced in working with US and UK customers in high\-volume service environments\. Interested in Customer Success, Service Delivery, and Operations leadership opportunities with global organizations\.

## Location

Mumbai Metropolitan Region

## Work experience

Customer Service Professional at Foundever, Aug 2025 \- Oct 2025 · 3 mos, Mumbai, Maharashtra, India, Handled high\-volume customer interactions for US healthcare clients ensuring accurate, compliant, and empathetic service delivery Resolved insurance queries, billing issues, and service requests, improving first\-call resolution rates Maintained strict HIPAA compliance and data confidentiality standards Consistently achieved KPIs including AHT, CSAT, and Quality Scores Enhanced customer satisfaction through efficient issue resolution and communication

Senior Customer Support Associate at Sutherland, Nov 2021 \- Jun 2025 · 3 yrs 8 mos, Navi Mumbai, Maharashtra, India, Worked for a US based Telecom client\. Provided superior Technical customer support using complete telephony\. Assisted customers with troubleshooting technical issues related to telecommunications services such as internet connectivity, phone services, and TV packages\. Handled escalated customer inquiries and complaints in a professional and timely manner, ensuring customer satisfaction and retention\. Collaborated with cross\-functional teams to resolve complex customer issues\. Acted as a subject matter expert on company products and services, providing guidance and assistance to junior support associates\. Maintaining accurate records of customer interactions and transactions using SAP CRM\. Identified opportunities for process improvement and contributed to the development of best practices\.

Transaction Processing Associate at Accenture, Jan 2017 \- Aug 2019 · 2 yrs 8 mos, Mumbai, Maharashtra, India, Worked for US based clients \(Inbound & Outbound calls, e\-mail communication, Incident management\) & successfully achieved the project scheduled goals\. Dashboard creation for the Project team\. Received Rewards & Recognition several times as Top Performer\. Also participated in Dollars saving idea for the client and successfull implementation of new strategies, thereby winning critically acclaimed Awards for the project team\.

Customer Relations Advisor at Tech Mahindra, Oct 2015 \- Dec 2015 · 3 mos, Pune Division, Maharashtra, India, Worked for UK based Telecom client\- complete telephony \(Inbound & Outbound calls\), digital and admin based tasks to service customer queries\. Took complete ownership of customer issues, providing resolution at first point of contact and escalate when required\. Handled feedback and complaints graciously\. Upsell products or services as appropriate\. Worked efficiently following project guidelines\.

Practitioner at Concentrix, Mar 2015 \- Sep 2015 · 7 mos, Pune Division, Maharashtra, India, Setting up New user account & Password management\. Providing support in the form of procedural documentation\. Guiding clients with installation & configuration of computer hardware operating systems & applications\. Following up with clients to ensure that the Technical issues are resolved and everything is Up and running well\. Provide support \(Inbound & Outbound calls, e\-mail communication, Incident management, chat\) and manage multiple cases at one time\. Troubleshooting System & Network issues, diagnosing and resolving hardware or software faults online \(Following guidelines to repair Fault or setup a system\) Scheduling Technician Appointment if required\.

## Education

Bachelor of Business Administration \- BBA, Marketing, Savitribai Phule Pune University

[View the original profile](https://tal.club/meet/navin-s)

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