Headline

Account Delivery Manager

About

 Performance-driven Professional with nearly 18 years of rich & extensive experience in Project & Product Management, Strategic Test Lab Management, Engineering Management, Quality Management and People Management  Led productive cross-functional team using interactive and motivational leadership that spurs people to willingly give excellent results  Ensured quality of output of every deliverable referred to as part of Support/escalation/Customer service is at par with agreed KPIs  Developed and Fostered Customer Relationship and Gained Customer confidence  Trained on Motors Division of Bosch, Germany and Korea for 3 months each

Location

Bengaluru

Work experience

Delivery Manager at Tech Mahindra, Aug 2024 - Present · 1 yr 11 mos, Bengaluru, Karnataka, India, Account Delivery Manager for a Japanese TIER1 Customer

Account Delivery Manager at L&T Technology Services, Aug 2022 - Jul 2024 · 2 yrs, Bengaluru, Karnataka, India, Delivery Manager for Continental India, Vitesco, Visteon, LG Soft India

Program Manager at L&T Technology Services, Jul 2022 - Jul 2024 · 2 yrs 1 mo, Drive Automotive Engineering Business Delivery of Transportation BU with team size of 120+ engineers for Customers like Continental Technical Center India, Vitesco India, LG Soft India, Visteon India Technical Center and Nvidia.

Operations Manager - Test lab at Autoliv, Sep 2014 - Jul 2022 · 7 yrs 11 mos, Bengaluru Area, India,  Developing & executing high-level test lab & Proto-shop strategies, making high-stakes decisions and overcoming complex business challenges using experience-backed judgment, strong work ethics and irreproachable integrity; Test Lab and Proto-shop at Bangalore and Manesar  Creating & sustaining a dynamic environment that fosters the development opportunities and motivates the high performance amongst the team of 21 members  Collaborating with stakeholders & OEM, Tier1 & Tier 2 customers while keeping them informed of progress and issues in order to manage expectations on all requirements and deliverables  Monitoring design & development testing of Autoliv products (Airbag, Steering Wheel and Seat Belt) for India  Supporting customer projects by design validation, product/process validation and conformity of production (COP)  Generating revenue by optimizing the test resources for providing test services for OEM, Tier1 & Tier 2 customers  Instituting Homologation of Products against respective regulation  Contributing towards: o Accrediting Test Lab under ISO 17025:2005 o Movement of COP Lab under Test Lab for better control on quality of products

Senior Manager at Autoliv, Sep 2014 - Jul 2022 · 7 yrs 11 mos, Led World class Technical Centre for India by establishing ISO 17025 certified Global Test Engineering Services Lab at Autoliv which includes Servo Sled, Bungee Sled, Airbag Deployment, Universal Launcher and Barometric chamber with several other equipment.

Project Manager at Continental, Sep 2012 - Sep 2014 · 2 yrs 1 mo, Bengaluru, Karnataka, India,  Facilitated activity and resource planning as per customer milestones w.r.t. Product Life Cycle  Managed project baselines and controlled them with respect to cost, resource deployment, time and quality compliance to ensure satisfactory execution of projects  Managed Customer Deliverable through regular weekly review & Monthly visits  Managed Vendor deliverable through regular review  Engaged in: o Estimating cost and developing the budget o Analyzing and managing project risk  Ensured customer satisfaction by on-time quality deliverables  Chair project review meetings for evaluating project progress & de-bottlenecking

Engineer to Assistant Manager at Bosch, Jan 2007 - Aug 2012 · 5 yrs 8 mos, Greater Chennai Area,  Preparation of internal test specification as per Indian market requirement  Set up Engineering testing & validation facility at Chennai plant Trained Window lift motor, Engine cooling Fan Motor and Wiper system (Motor and Arms) at Bosch, Germany and Korea  Agreement of validation plan with customer  Scheduling the tests diligently to reduce the cost to company fulfilling time-line  Devise strategies for launching new products and conducting promotional events for increasing brand visibility  Competitor analysis & bench-marking their products as and when required  Update customer requirements & needs on ED products  Project Manager for Wiper system project from business award till launch at Customer place

Education

SSC, DDCSM Matriculation School, Dharmapuri

Master's Degree, Electrical, Electronics and Communications Engineering, DPC Polytechnic