Headline

Technical Consultant | Jamf 100, 170, 200 Certified

About

I possess 3 years of hands-on experience in Jamf Pro, demonstrating proficiency in effectively managing and optimising Apple device environments for seamless operations and enhanced user experience. Seeking a dynamic opportunity with a forward-thinking company to leverage my expertise in Jamf Pro, aiming to contribute to a collaborative environment and showcase my skills in optimising Apple device ecosystems. Career Highlights: • Received Excellent Customer Service Satisfaction award in 2018 • MVP Award in 2019

Location

Bengaluru

Work experience

Technical Consultant at Wipro, Aug 2024 - Present · 1 yr 11 mos, Bengaluru, Karnataka, India

Infra. Technology Specialist at Cognizant, Jun 2023 - Aug 2024 · 1 yr 3 mos, Bengaluru, Karnataka, India

Senior Techforce Analyst at Salesforce, Feb 2016 - Jun 2023 · 7 yrs 5 mos, Bengaluru, Karnataka, India, • Providing support to users through multiple channels like Concierge cases, Live chat, Phone support and Slack • Taking Onboarding sessions for new hires every week and helping in setting up Mac, Windows laptops • Setting up Mac machines through ZTP • Troubleshooting Macbook Apple Silicon and Intel-based chipset laptop • Managing Mac machines through Jamf Pro • Good knowledge of iOS and managing Apple and Samsung devices through VMware Workspace ONE Intelligent Hub • Pushing Profiles and apps, remotely locking and enabling lost mode or wiping the device • Bypassing the Filevault encryption on Mac and Bitlocker on Windows machines • Expertise in Okta SSO login issues & password resets for users from Okta and AD • Adding users to groups in AD, moving users to different OU to provide certain access • Resetting and reconfiguring user's multi-factor authentication (MFA) accounts • Working on Tickets as per SLA basis to meet customer requirements. • Troubleshooting Cisco Anyconnect VPN, ZScaler and Global Protect VPN • Troubleshoot AD, Login Issues, and Group Policy issues. • Coordinating with Vendors for any Hardware or Software issues. • Having working experience in ticketing Tools (Supportforce, ServiceNow, BMC Remedy tool) • Giving share folder access for users on File servers. • Installing, configuring, and troubleshooting hardware including laptops, workstations, printers, phones, video conference units and mobile devices. • Finding the vulnerable software on machines using Eureka tool • Collaborating with Help desk, Provisioning, Identity Access Management, BT Productivity, Infrastructure Operations, Systems Engineering, IT NOC, Security, and other teams to identify and resolve escalations and outages • Participate in interviewing, training, and mentoring new team members • Installing and configuring administrating software applications using Bit9 Console • Whitelisting the devices that are connected over network through Cisco Identity Services Engine

System Associate at Capgemini, Oct 2014 - Feb 2016 · 1 yr 5 mos, Bengaluru Area, India, Capgemini is one of the world's foremost providers of consulting, technology and outsourcing services. Present in 40 countries with more than 120,000 employees, the Capgemini Group helps its clients transform in order to improve their performance and competitive positioning. Accountabilities  Installing, configuring and administrating all the Windows Infrastructure & Application servers.  Publishing different kind of Application based on the client requirement.  Creating, maintaining & monitoring Citrix farms (PS 4.5 & XenApp 6.5).  Maintenance and troubleshooting of 2 Citrix Farms running on Server 2003 + Server 2008.  Monitoring published applications/ application launching issues.  Checking Periodically Citrix Health Report & taking action based issues.  Monitoring and troubleshoot Citrix Web Interface.  Monitoring and troubleshoot Citrix License Server/ License Management console  Monitoring and troubleshoot Printing issues in Citrix  Monitor and troubleshoot client performance and slow logons.  Configure Load manager, manage the Admin groups and application access groups.  Creating, Configuring Group Policy.  Provide End user support on the issues over phone and if required via remote session.

Desktop support at Dell, Aug 2013 - Sep 2014 · 1 yr 2 mos, Bangalore Area, India, Dell empowers countries, communities, customers and people everywhere to use technology to realize their dreams. Customers trust us to deliver technology solutions that help them do and achieve more, whether they’re at home, work, school or anywhere in their world. Learn more about our story, purpose and people behind our customer-centric approach. Project: Administering IT Infrastructure (Citrix) for Wipro GE HealthCare. • Working as L1 support engineer for Citrix infrastructure • Working on Incident for Citrix related issues. • Monitoring daily Health check report. • Interacting with users for remote session for troubleshooting Citrix related issues. • Replying to the email for any request for Citrix issues comes via email from client. • Preparing Shift handover. • Preparing daily ageing ticket reports. • Handling of Citrix farm creation, zone creation, Citrix servers installation, servers configuration and managing of Citrix servers. • Publishing different kind of Application based on the client requirement. • Providing access to the application via adding users to the respective groups. • Adding and removing Citrix servers into farms. • Citrix database management and configuration. • Creating Citrix WI and managing load balance for them. • Citrix Hotfix management. • Managing and monitoring Citrix servers. • Handling service calls and closing with perfect resolution. • Assigning service calls to team mate and routing those to concern teams. • Taking servers backup. • User creation and password resetting.

Education

Bachelor of Engineering (BE), Computer and Information Sciences, General, NIE Institute of Technology, MYSORE

Bachelor of Engineering - BE, Information Science, Visvesvaraya Technological University