---
title: "Naveen Kumar Solapur - Workflow Lead - FTC in Hyderabad | Tal"
description: "Meet Naveen Kumar Solapur, Platform Integrity & Escalations | Operations & Program Management | Process Insights | Cross-functional Leadership | WhatsApp - Meta based in Hyderabad. AI stack includes metaai and ChatGPT."
image: "https://tal.club/meet/naveen-kumar-solapur/share-image"
---

# Naveen Kumar Solapur on Tal

## Headline

Platform Integrity & Escalations \| Operations & Program Management \| Process Insights \| Cross\-functional Leadership \| WhatsApp \- Meta

## About

Operations and Project Management professional with 5\+ years of experience driving business operations, workflow delivery, process improvement and cross\-functional execution across technology and service environments\. As a Workflow Lead in WhatsApp Business Integrity, I lead operational execution, workflow governance, stakeholder coordination and escalation management in a high\-volume, business\-critical environment\. Key contributions: • Lead operational execution and governance through 8 SMEs\. • Reduced escalation backlog by 60% through structured triage and cross\-functional coordination\. • Sustained SLA adherence above 90% through workflow prioritisation and performance monitoring\. • Drive collaboration across Product, Engineering, Policy, Quality and Operations teams\. • Manage operational risks, escalations, resource allocation and process improvement initiatives\. Previously led a team of 50 Quality Analysts at Genpact, improving team performance by 20%, accuracy by 17% and sustaining a 95% quality score\. Interested in opportunities across Operations Management, Program Management, Project Management, Business Operations and Process Excellence\.

## Location

Hyderabad

## AI stack

metaai

ChatGPT

## Work experience

Workflow Lead \- FTC at Meta, Jun 2025 \- Present · 1 yr 6 mos, Hyderabad, Telangana, India

Team Lead at GENPACT, Aug 2024 \- May 2025 · 10 mos, Hyderabad, Telangana, India, Overseeing a team of 49\-50 QAs working for a project with capacity of 1045 agents\. \- Implemented quality control measures to improve accuracy metrics by 18\-20% \- Coordinated with stakeholders to ensure alignment of quality strategies with business goals\. \- Developed and executed training programs to enhance team capabilities in quality analysis and operational management\. \- Utilized data\-driven insights to identify and resolve process inefficiencies, resulting in a 15\-16% increase in overall productivity\.

Senior Quality Analyst at GENPACT, Sep 2022 \- Apr 2024 · 1 yr 8 mos

Process Associate at GENPACT, Feb 2021 \- Aug 2022 · 1 yr 7 mos

## Education

Bachelor of Technology \- BTech, Mechanical Engineering, Malla reddy Institute of engineering and technology

[View the original profile](https://tal.club/meet/naveen-kumar-solapur)

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