Headline

Network & Security Support Engineer | Fortinet TAC Specialist | Remote Infrastructure Support | VPN | DNS | Technical Troubleshooting

About

Technical Support Engineer with hands-on experience in Fortinet TAC support, network troubleshooting, firewall configuration, VPN connectivity, and customer-facing technical support. Experienced in handling technical support tickets, troubleshooting remote connectivity issues, analyzing network/security problems, and providing professional customer communication in fast-paced support environments. Skilled in: • Fortinet Firewall Support • VPN Troubleshooting • DNS & Networking Fundamentals • Remote Technical Support • Customer Escalation Handling • Firewall Configuration • TCP/IP & Routing Basics • Email & Chat Support • Incident Management • Remote Connectivity Troubleshooting I enjoy solving technical problems, improving customer experience, and continuously learning technologies related to networking, cybersecurity, and remote infrastructure support. Currently exploring opportunities in: • Remote Technical Support • Network Security Support • TAC Support Roles • Infrastructure Support • International Remote Work Environments

Location

Bengaluru

AI stack

claude

codex

gemini

kimi

ollama

openai

Work experience

Presales Engineer (Fortinet TAC Support) at Savex Technologies Pvt. Ltd, Oct 2023 - Present · 3 yrs, Bengaluru, • Installed and configured Fortinet firewalls, VPNs, Wi-Fi access points, and network infrastructure • Performed remote and on-site troubleshooting for connectivity and security issues • Configured site-to-site VPN and remote access VPN environments • Managed antivirus deployment and basic server/client support activities • Assisted customers with network performance and infrastructure setup • Worked with TCP/IP, routing, switching, DNS, and firewall configurations • Supported infrastructure deployment and troubleshooting activities

Network Engineer at TuxCentrix Consultancy Pvt Ltd, Dec 2020 - Sep 2023 · 2 yrs 10 mos, Kerala, • Installed and configured Fortinet firewalls, VPNs, Wi-Fi access points, and network infrastructure • Performed remote and on-site troubleshooting for connectivity and security issues • Configured site-to-site VPN and remote access VPN environments • Managed antivirus deployment and basic server/client support activities • Assisted customers with network performance and infrastructure setup • Worked with TCP/IP, routing, switching, DNS, and firewall configurations • Supported infrastructure deployment and troubleshooting activities