Headline

Senior Consultant @ EY

About

Currently a Senior Consultant at EY with 4+ years of experience owning product growth and execution from discovery to scale. I have led revenue-focused growth initiatives in high-volume contact centers and built internal AI products that delivered measurable gains in efficiency and time-to-value. My work sits at the intersection of product, growth, and analytics. I enjoy taking ambiguous business problems, defining clear north-star metrics, and designing experiments that translate into real, measurable outcomes. Across projects, I have partnered closely with engineering, design, analytics, and business teams to drive adoption, improve decision-making, and scale impact.

Location

Bengaluru

AI stack

langchain

langsmith

notion

openai

Work experience

Senior Consultant at EY, Oct 2024 - Present · 1 yr 7 mos, Bengaluru, Karnataka, India, Led revenue and patient experience improvement for a large hospital chain by optimizing contact center operations, resulting in a significant increase in conversation-to-payment conversion, a sharp reduction in missed-call leakage, and measurable annual revenue uplift. Built a 0→1 internal AI product to accelerate conversational AI deployments, resulting in substantially reduced delivery time, lower manual analyst effort, and faster time-to-value across implementations.

Consultant at EY, Oct 2022 - Oct 2024 · 2 yrs 1 mo, Bengaluru, Karnataka, India, Delivered a unified voice and chat analytics platform to replace manual, Excel-driven QA workflows, resulting in shorter evaluation cycles, standardized reporting, and strong adoption across QA and supervisory teams. Designed a structured effort and pricing estimation model to improve pre-sales accuracy, resulting in reduced delivery escalations, improved pricing accuracy, and meaningful annual cost savings.

Associate Consultant at EY, Jul 2021 - Oct 2022 · 1 yr 4 mos, Bengaluru, Karnataka, India, Led end-to-end delivery of conversational AI solutions for enterprise clients, resulting in smoother go-lives, faster onboarding, and consistent conversion of pilots into long-term deployments.

Education

Advanced Growth Strategy Program, GrowthX®

Bachelor of Technology - BTech, Electronics and Communications Engineering, Vellore Institute of Technology