Headline

Entrepreneur | Moving & Relocation Expert for 25 years | BNI Ede (Delhi South) | Indian Movers Association

About

35 years of rich experience in Business Development, Sales & Operations domains in Corporate, Institutional, Direct Sales, Retail, Distribution Channels, Large Accounts, and Govt. segments. Management of Key Account Services, B to B, B to C, Online Sales, and Sales Operations. In own Business for the past 16 years Self-starter, always positive, multi tasker, highly motivated & self-driven individual with a strong grip on data and analysis. Team Management, Recognising new areas and opportunities for business. Independent creation of SOP & Process flows for business, setting up CTQ. Team Motivation Training and Strategic Consulting are a few of my other skills. Some of my core strengths are : • Never Give Up attitude. Patience always pays. • Action-oriented with excellent organizational, analytical, written, and verbal communication skills. • Flexible work style and approach based on market needs. • Ability to establish strong relationships at all levels. • Strong mindset for continuous improvement and meeting or exceeding client expectations • Willingness to travel as needed to develop new business • Ability to strategize for new business development and consultative solid selling skills • Entrepreneurial attitude to take ownership and execute.

Location

Greater Delhi Area

AI stack

claude code

gemini

github copilot

meta

metaai

n8n

Work experience

Customer Success at Upswing Financial Technologies pvt ltd, Jun 2026 - Present · 5 mo, HSR, sec1, 19th main road, Bengaluru, Results-driven Customer Success professional with 4+ years of experience in the Fintech (Razorpay, Upswing Financial Technologies) and Telecom (Airtel) industries. I partner with B2B merchants and enterprise clients to maximize product value, optimize workflows, and secure long-term loyalty. ​My approach combines technical problem-solving with data-driven product insights and proactive account health monitoring. Whether it's reducing churn, boosting adoption, or bridging the gap between customers and product teams, I am passionate about turning customer interactions into lasting business growth. ​Core Tech Stack: Amplitude, Appsmith, Superset, Alooha, Zoho CRM, Freshdesk, Jira, Slack, and MS Excel. ​Let's connect—feel free to reach out or drop a message if you share an interest in Customer Success, Fintech, or B2B SaaS!

Senior executive at Razorpay, Jan 2025 - May 2026 · 1 y 4 mo, AKR tech Park bengaluru