Service Delivery Manager at TCS

Bengaluru

Bengaluru

Bengaluru

Bengaluru · Hybrid

Bengaluru · Hybrid

Bengaluru · Hybrid

Bengaluru





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Demonstrates a strong track record in enhancing client satisfaction and streamlining processes.
Bengaluru
claude
perplexity
ChatGPT
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Microsoft Copilot
Service Delivery Manager at Tata Consultancy Services, Nov 2022 - Present · 4 yrs 1 mo, Bengaluru, • Coordinate project timeline with team(s) to ensure checkpoints and goals are met to the client’s satisfaction. • Manage overall resource allocation and capacity planning for the project. • Report project level status, metrics, issues and risks and manage overall completion and sign-off on project deliverables. • Lead and manage small teams conducting transformational projects, implementing business process improvements, or implementing solution for our clients • Conduct workshops (e.g. requirements, gathering, solution architecting) with business managers. • Work with client staff and end-users to determine the business and functional requirements for the system within our API solution. • Create detailed systems documentation, test scripts, and presentations. • Leverage business and technical expertise to address Client issues.
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