---
title: "Nasir Wani - Senior Consultant Customer Support in Bengaluru | Tal"
description: "Meet Nasir Wani, Senior Customer Success Consultant | SaaS Platform Onboarding & Retention | AI-Augmented Support | Open to Opportunities based in Bengaluru. AI stack includes claude, elevenlabs, and gemini."
image: "https://tal.club/meet/nasir-ahmad-wani/share-image"
---

# Nasir Wani on Tal

## Headline

Senior Customer Success Consultant \| SaaS Platform Onboarding & Retention \| AI\-Augmented Support \| Open to Opportunities

## About

About 4 years in customer success has taught me one thing above everything else: the best support isn't just solving the problem in front of you — it's understanding what's actually breaking and fixing it permanently\. I've spent that time onboarding enterprise clients onto complex platforms, managing high\-stakes escalations, and making sure customers get real value from what they're using — not just a ticket closed\. I work with high ownership, operate cross\-functionally without losing the customer's perspective, and use AI tools daily to work smarter and faster\. What I bring to the table: → Turning frustrated customers into loyal ones → Onboarding enterprise clients and getting them to value fast → Spotting churn before it happens — and fixing the system behind it → Using AI tools intelligently — certified in Generative AI & Prompt Engineering → Cross\-functional collaboration without losing the customer's voice I'm currently exploring Customer Success Manager and Onboarding Manager roles at funded startups — preferably in B2B SaaS, fintech, or HR tech — where the work is meaningful and the standard is high\. If you're building something customer\-first and need someone who treats every interaction like it matters — let's connect\.

## Location

Bengaluru

## AI stack

claude

elevenlabs

gemini

notion

perplexity

ChatGPT

## Work experience

Senior Consultant Customer Support at IntouchCX, Mar 2024 \- Present · 2 yrs 7 mos, Bengaluru, Karnataka, India, Senior\-level customer support consultant managing complex client interactions, platform issue resolution, and cross\-functional escalations for enterprise accounts across email and chat channels\. Key contributions: • Managed high\-volume customer support interactions across email and chat, delivering accurate and timely resolutions while maintaining strict SLA adherence • Served as the primary point of contact between clients and internal product, engineering, and operations teams — ensuring issues were escalated with the right context and resolved completely • Proactively identified at\-risk accounts and intervened with tailored retention strategies — driving meaningful reduction in churn through early engagement rather than reactive damage control • Resolved complex technical and operational customer issues end\-to\-end — owning each case until genuinely closed, not just marked resolved • Identified recurring issue patterns and implemented process improvements that reduced complaint volume — fixing root causes rather than patching symptoms • Built and maintained internal knowledge base documentation — improving team response consistency and reducing resolution time across the board • Applied Generative AI and prompt engineering tools daily to streamline support workflows and increase output without compromising communication quality\.

DBOR at Alorica, Feb 2022 \- May 2023 · 1 yr 4 mos, Mohali district, India, Worked in a high\-volume back office and non\-voice customer support environment, handling data processing, query resolution, and process documentation across multiple client accounts\. Key contributions: • Managed 200\+ weekly customer queries across email and chat channels with consistently high resolution rates and accuracy • Maintained clean, accurate CRM records supporting team visibility and data integrity • Identified recurring issue patterns and contributed structured feedback to team leads — supporting process improvements that improved satisfaction outcomes • Updated and improved onboarding documentation — reducing new\-hire ramp time and improving team response consistency\.

## Education

Bachelor of Technology \- BTech, Electrical and Electronics Engineering, Punjab technical university

[View the original profile](https://tal.club/meet/nasir-ahmad-wani)

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