---
title: "Nashrah Abdul Basit Shaikh - Operational Specialist in Mumbai | Tal"
description: "Meet Nashrah Abdul Basit Shaikh, Operational Specialist at Telr based in Mumbai."
image: "https://tal.club/meet/nashrah/share-image"
---

# Nashrah Abdul Basit Shaikh on Tal

## Headline

Operational Specialist at Telr

## Location

Mumbai

## Work experience

Operational Specialist at Telr

Operational Specialist at Telr Payments Solutions Pvt ltd, Jun 2023 \- Jan 2024 · 8 mos, Managing day\-to\-day operations for existing merchant Optimizing operational processes and procedures for maximum efficiency while maintaining quality standards Assisting with the implementation of new processes and procedures Identifying ways to improve customer experiences Overseeing the operations team and assigning tasks Internally team coordination for specific work related queries Interacting with customers and suppliers, answering questions, and resolving issues Tracking and reporting on operational performance Maintaining policy and procedure documents Communicate and coordinate with employees \(including internally team\) Onboard and train new employees to ensure that they adhere to standard operating procedures Managed database and spreadsheet updates, entering client and operational data to support traceability Prepared agreement for the new onboarded merchants following the proposals between banks and company Assisted management in making key decisions by collecting, organising and modelling data Planned routine operations and special projects under direction of operations manager Coordinated and managed project tasks to support project delivery within established budgets and timelines Supported streamlined operations with expert clerical support related to document control and file management Collaborated with company legal counsel to review and revise contracts and address compliance issues Cultivated strong client rapport with consistent follow\-ups through email, telephone and in\-person communication Tracked operational data and drafted reports, relaying findings to upper management Coordinated cross\-departmental projects to improve overall workflow and productivity

Bank Employee at Paygate India Pvt Ltd \(Safexpay\), Jun 2022 \- Feb 2023 · 9 mos, Oversaw daily operations, ensuring compliance with industry regulations and standards Assisted management in making key decisions by collecting, organising and modelling data Company Overview: Safexpay is a Mumbai\- headquartered fintech focused on solving problems for businesses who need to either accept online payments from or make payouts, easily streamline payments Communicating with upper management to develop strategic operations goals Monitoring operational performance of both internal and external service providers Monitoring facility condition and environmental performance and recommending or approving funding levels and spending plans Handling banks to provide them Payment gateways with smooth process Maintain consolidated data for the bank purpose for any relevant time needed Communicate with bank for no failure transaction and settlements Process development Lean process improvement Document control Project planning Minute taking Event coordination Clerical support Process optimisation for their end to end Merchants Confidential keys to be uploaded in AG portal The most important tasks is to provide them with a work environment which is favorable for high work productivity Operation Executive also keeps a check on the performance of the operations of both internal service providers\( Banks\) and external service providers\(Merchants\) Apart from this, we should also monitor the every performance metrics and merchants should receive and respond to approvals and notifications on a regular basis

Senior Executive at NTT Data Payment Services, Feb 2021 \- Mar 2022 · 1 yr 2 mos, Managed customer service operations, significantly enhancing customer satisfaction and loyalty Managed daily operations to enhance efficiency and minimise operational costs in a fast\-paced environment Managed monitoring and oversight of operations, ensuring all jobs were completed on time and as planned Collaborated with sales and marketing teams to align operational capabilities with customer demands Monitored market trends to inform operational adjustments, keeping the company competitive Implemented new workflow processes that resulted in a 15% increase in operational efficiency Company Overview: As one of the payment gateway company, An NTT DATA has been striving to establish a framework through which it can provide its diverse service worldwide and support

Administrative Associate at Accenture, May 2020 \- Sep 2020 · 5 mos, Ensuring end\-to\-end coordination for on\-boarding the Merchants in the given TAT time pertaining to applications logged by sales team Handled end\-to\-end process of onboarding Direct Selling Agent \(DSA\) and Channel Partner Providing the user credential to DSA's and Channel Partner once applications got approved Coordinating with DSA's and Channel Partner to get the machine installed on time and managing field workers issues Handled all types of escalations which faced by Team members, DSA's \(Direct Selling Agent\) and Channel Partners Managing Applications Which logged by sales team Co\-ordinate with internally team to clear the application in the given TAT time Coordinating with DSA to get the machine installed on time Creating Indent for new login Coordinating with Internally MOB team to push the application further Coordinating with DSA for discrepancy for require documents Processed customer orders from initial contact to completion, updating CRM systems with sales data Collaborated with the finance department to track payments and manage sales\-related expenses Assessed market conditions for potential opportunities and risk factors impacting promotional strategies

## Education

Bachelor of Commerce, Business Administration and Management, General, Burhani college

High School Diploma, Business/Commerce, General, Burhani college

[View the original profile](https://tal.club/meet/nashrah)

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