---
title: "Naresh Matta - Program Manager in Bengaluru | Tal"
description: "Meet Naresh Matta, Program Manager | 0→1 Product Builder | 1→10 Team Scaler | 10→100 Organization Builder | Agentic AI, RAG & LLMs | $7M+ Impact | CSSGB | Servant Leader #Leadership #DataScience #ProjectManagement based in Bengaluru."
image: "https://tal.club/meet/naresh-1/share-image"
---

# Naresh Matta on Tal

## Headline

Program Manager \| 0→1 Product Builder \| 1→10 Team Scaler \| 10→100 Organization Builder \| Agentic AI, RAG & LLMs \| $7M\+ Impact \| CSSGB \| Servant Leader \#Leadership \#DataScience \#ProjectManagement

## About

I’m an AI Product Leader with 15\+ years of experience turning complex, ambiguous problems into scalable, production\-grade systems—spanning LLMs, RAG pipelines, and agentic workflows\. Over the past few years, I’ve moved beyond traditional delivery into building and scaling AI\-driven products and platforms\. I specialize in identifying high\-impact opportunities, rapidly prototyping solutions, and taking them from idea → POC → production with measurable business outcomes\. One such initiative transformed a client onboarding workflow into an AI\-powered system, generating $7M\+ in revenue and improving operational efficiency\. My core strength lies at the intersection of: AI Productization \(LLMs, RAG, Agentic Systems\) Global Delivery Leadership \(300\+ teams, multi\-region execution\) Business Impact \(revenue growth, cost optimization, scalability\) I don’t just “use AI”—I treat it as a system: I actively stress\-test outputs, validate decisions across multiple models, and design workflows that account for real\-world constraints like reliability, security, and scale\. I’ve also led AI capability building across organizations—driving adoption through enablement programs, hackathons, and reusable accelerators, helping teams move from experimentation to real\-world impact\. What excites me most is building systems where AI is not just an assistive tool, but a core decision\-making layer embedded into products and workflows\.

## Location

Bengaluru

## Work experience

Program Manager at QualityAI, Aug 2022 \- Present · 4 yrs, India, AI Delivery Manager Google via Qualitest India Pvt Ltd Strategic Leadership & Enterprise AI Transformation • Led the "First in Market \- AI" initiative, driving an Enterprise AI Decision Intelligence transformation that unified cross\-functional data silos into scalable AI\-driven governance models\. • Directed global services teams \(120\+ headcount\) across India, Mexico, and the US, managing a $5\.78M annual portfolio with full P&L accountability\. • Partnered with C\-suite stakeholders on strategic programs, leading RFPs, SOWs, and POC proposals that contributed to onboarding 3 enterprise clients and $7M in incremental revenue\. Operational Excellence & Global Delivery • Oversaw 12\+ concurrent AI implementations \(NLP, LLM fine\-tuning, RAG, Computer Vision\), maintaining a 95% OKR delivery rate and 100% on\-time project execution\. • Orchestrated an enterprise RAG Agent Portal that automated workflow and defect queries, saving \~$75,000 in annual manual effort\. • Streamlined global delivery practices via 24/7 timezone\-optimized workflows, accelerating delivery timelines by 40% and improving operational efficiency by 20%\. • Collaborated with ML and Prompt Engineering teams on LLM fine\-tuning, intent understanding, and MLOps deployment\. Team Leadership & Stakeholder Engagement • Fostered a high\-performance, inclusive culture, achieving 0% attrition across the team through structured engagement and growth pathways\. • Spearheaded a 90\-day AI upskilling program, enabling the team to independently build AI products and securing 94% user adoption of AI\-powered applications\. • Directed a $2\.8M annotation portfolio, securing 18% profit margins and promoting 37% of team members to higher roles\. • Ensured transparent communication and rigorous risk management, driving a 15% uplift in client NPS and consistently achieving 92%\+ customer satisfaction over the past 3 years\.

Deputy Manager at Concentrix, Apr 2012 \- Aug 2022 · 10 yrs 5 mos, Bengaluru, Karnataka, India, Large\-Scale Operations Leadership Directed end\-to\-end operations for 120\+ customer service representatives, supported by 7 Team Leads, 4 Quality Leaders, and 7 SMEs across multiple international client accounts\. Built a high\-performance culture achieving a 93% employee engagement score and 5% attrition—well below industry benchmarks\. Designed and executed structured talent development programs, with 37% of team members promoted into advanced roles\. Led RFPs, RFIs, RFQs, and SOW creation, including due diligence, security assessments, and POC proposals\. Regularly engaged with C\-suite and board\-level stakeholders to align business strategy and execution\. Multi\-Client Account & Relationship Management Simultaneously managed global services for 3 Fortune 50 technology clients across voice, chat, email, and social channels\. Maintained P&L accountability for each client while optimizing shared resources, achieving an 86% profit margin across the portfolio\. Established client\-specific SOPs and KPIs, consistently delivering 95% SLA adherence and 94% quality scores\. Team Development & Performance Excellence Recruited, trained, and developed high\-performing teams, embedding mutual trust, respect, and motivation that fueled strong retention and sustained results\. Launched performance management processes in collaboration with HR, including structured goal\-setting, regular feedback, and career reviews\. Operational Excellence & Process Standardization Implemented standardized frameworks and real\-time dashboards, improving efficiency and enabling proactive decision\-making\. Cross\-Functional Collaboration & Change Management Partnered with global supervisors to implement best practices and improve service consistency across locations\. Introduced the CONNECT soft skills framework, boosting NPS by \+15 points and driving measurable gains in customer satisfaction and engagement\. Facilitated regular stakeholder meetings to ensure transparency and strategic alignment\.

Technical Support Specialist at Aditya Birla Minacs world Wide Ltd, Apr 2010 \- Oct 2011 · 1 yr 7 mos, On\-site

## Education

Bachelor's degree, Computer Science, Chatrapati Sahuji Maharaj Kanpur University, Kanpur

12th STD, Computer Science, Chennai Sr\. Secondary School

[View the original profile](https://tal.club/meet/naresh-1)

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