Narendra Panchal on Tal
About
Offered 24*7 remote support to sites in Mumbai/AFRICA/Pune/Gujarat/Delhi/DUBAI and Guiding In-house support Team in maintenance and troubleshooting of office Network of Servers, Router, Switches, Firewall, Internet Lease line, 500 Branded Computers and 80 Laptops Built, Managed and Monitored All types of Raid 5, Blade Servers and cloud technology like AWS, VMware Vsphere 5,VSphere Client, ESX/EXSI Server5,5.5, 6, Ubuntu, Linux 6 and Red Hat Linux . Monitored hardware, Disk network & application resources for virtual platform; configured cisco directors, Vmimage, backup and restore; performed firewall and bios upgrade, patching server Planned and executed disaster recovery drills at remote sites Worked on IT Support and Administration across applications like Active Directory, Domain Name Service and DHCP Performed patches & backups for critical production servers and ensured servers are in effective working condition along with network availability and maintenance of disaster recovery instance Experienced with SAN AND NAS Configurations, networking and storage related issue Remotely monitoring and managing servers using utilites like Vmware Vphere Client, VCOPS, Veeam MP ,Terminal Services, RDP etc.and maintained Cisco LANs and WAN devices Cisco Routers and Switches Network problem like crimping, punching, internet connectivity issue, configuring of switches, firewall and routers O Maintaining of software Licences , Antivirus Licences , IT Audit, IT inventory, AMC etc O Troubleshooting of office printer and cartridge O CCTV System and EPBAX Telephone Line Support O Coordinate with support team to check for video conference connectivity between different location before meeting. O Supporting high end production servers for operating system issue and vendor coordination with various hardware vendors like HP,DELL AND IBM for hardware failures Resolved incidents, problems, and implemented best practices in change management; recommended IT infrastructure requirements and upgrading to ensure acceptable levels of Security, Disaster Management and Data Recovery Plans Mapped client's requirements and provided them best IT solutions involving evaluation and definition of scope of project and finalization of project requirements Directed staff in identifying, implemented and maintained processes across the organization to reduce information and information technology (IT) risks, responded to incidents, established appropriate standards and controls, and directed establishment and implementation of policies / procedures
Work experience
IT Manager at STERLING Biotech Ltd. - India, Feb 2018 - Present · 8 yrs 5 mos, Mumbai, Maharashtra, India
IT Manager at Belaire hotels pvt ltd, Apr 2008 - Jan 2013 · 4 yrs 10 mos, Mumbai, Maharashtra, India, handing of IT infrastructure
Information Technology Team Lead at Nair business machiness, Jan 2001 - Apr 2004 · 3 yrs 4 mos, Navi Mumbai, Maharashtra, India, looking after IT support and place at standard chartered Bank as residence engineer and team leader for IBM team handing of data center of standard chartered Bankand supporting IBM rack and tower raid 5 servers and desktop and backup solution from IBM
Senior hardware and network engineer at P. S. Infotech, Feb 1994 - Dec 2000 · 6 yrs 11 mos, Mumbai Metropolitan Region, worked as field engineer for corporate customer for IT support for printers and systems support from system assembly to software troubleshooting os installation ,email problems antivirus issue backup etc
Hardware and network engineer at P. S. Infotech, Feb 1994 - Dec 2000 · 6 yrs 11 mos, Mumbai, supporting corporate customer for IT support
Education
Btech in computer technology, Computer Science, Kalinga University, Raipur
Diploma in computer engineering, Computer Engineering, Terna polytechnic
