Narasimhulu Kummara profile photo 1 on Tal

Narasimhulu Kummara

Chargeback Analyst | Visa & Mastercard Disputes | QC & Fraud | TCS · Cognizant · Google Payments

Greater Hyderabad Area

4+ years of work experience

Tata Consultancy Services
Jun 20251 yrPresent

Hyderabad, Telangana, India

Handling end-to-end fraud and dispute operations for a leading banking client, ensuring accuracy, compliance, and SLA adherence across high-volume transaction environments. ▸ Process and resolve chargeback and dispute cases by analyzing transaction data and identifying discrepancies ▸ Perform quality checks on payment transactions to ensure compliance with Visa and Mastercard guidelines ▸ Monitor SLA and KPI metrics to maintain operational efficiency and accuracy targets ▸ Train new joiners and existing team members on dispute workflows, quality standards, and error reduction ▸ Identify process gaps and implement improvements to enhance productivity and reduce error rates ▸ Analyze fraud indicators in transaction processing.
Cognizant
Mar 20241 yr 4 mosJun 2025

Hyderabad, Telangana, India

Served as Senior Analyst managing end-to-end chargeback processing for Visa and Mastercard disputes, delivering high accuracy in complex case resolution under pressure. ▸ Managed full lifecycle of Visa and Mastercard chargeback cases — from dispute intake to final resolution ▸ Investigated complex fraud and non-fraud disputes, ensuring compliance with card network regulations ▸ Maintained high accuracy standards while handling large volumes of dispute cases daily ▸ Conducted root cause analysis on dispute trends to reduce recurring errors ▸ Supported process training and knowledge transfer for team members ▸ Ensured adherence to chargeback timelines and regulatory compliance standards 🏆 Excellent Performer of the Year (2024–2025) — recognized for outstanding contribution to dispute operations and service excellence
Wipro
Jul 20221 yr 7 mosJan 2024

Hyderabad, Telangana, India

Ensured quality and compliance in fraud investigation workflows for Google Payments, one of the world's leading digital payment platforms. ▸ Audited fraud investigation cases for accuracy, compliance, and process adherence ▸ Conducted root cause analysis on quality failures and implemented corrective actions ▸ Monitored team performance against quality benchmarks and SLA targets ▸ Identified process improvement opportunities to reduce risk and enhance operational efficiency ▸ Collaborated with cross-functional teams to strengthen fraud detection and prevention frameworks

Education

Madanapalle Institute of Technology & Science

B-Tech, Mechanical Engineering

Madanapalle Institute of Technology & Science

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Headline

Chargeback Analyst | Visa & Mastercard Disputes | QC & Fraud | TCS · Cognizant · Google Payments

About

Around 4 years specializing in end-to-end Visa (Reg E & Reg Z) & Mastercard (Reg Z) chargeback processing across TCS, Cognizant, and Wipro (Google Payments). I handle the full dispute lifecycle - investigation, fraud analysis, compliance checks, and resolution - while maintaining high accuracy under SLA and KPI pressure. ▸ Visa & Mastercard chargeback processing ▸ Fraud investigation & risk identification ▸ Quality auditing & process compliance ▸ Team training & error reduction Recognized as Excellent Performer of the Year (2024–2025) at Cognizant for outstanding dispute operations and service excellence. Open to Chargeback Analyst roles in banking and fintech. 📍 Hyderabad | On-site & Hybrid

Location

Greater Hyderabad Area

Work experience

Fraud & Disputes Operations Analyst (Banking) at Tata Consultancy Services, Jun 2025 - Present · 1 yr, Hyderabad, Telangana, India, Handling end-to-end fraud and dispute operations for a leading banking client, ensuring accuracy, compliance, and SLA adherence across high-volume transaction environments. ▸ Process and resolve chargeback and dispute cases by analyzing transaction data and identifying discrepancies ▸ Perform quality checks on payment transactions to ensure compliance with Visa and Mastercard guidelines ▸ Monitor SLA and KPI metrics to maintain operational efficiency and accuracy targets ▸ Train new joiners and existing team members on dispute workflows, quality standards, and error reduction ▸ Identify process gaps and implement improvements to enhance productivity and reduce error rates ▸ Analyze fraud indicators in transaction processing.

Card Disputes & Chargeback Analyst at Cognizant, Mar 2024 - Jun 2025 · 1 yr 4 mos, Hyderabad, Telangana, India, Served as Senior Analyst managing end-to-end chargeback processing for Visa and Mastercard disputes, delivering high accuracy in complex case resolution under pressure. ▸ Managed full lifecycle of Visa and Mastercard chargeback cases — from dispute intake to final resolution ▸ Investigated complex fraud and non-fraud disputes, ensuring compliance with card network regulations ▸ Maintained high accuracy standards while handling large volumes of dispute cases daily ▸ Conducted root cause analysis on dispute trends to reduce recurring errors ▸ Supported process training and knowledge transfer for team members ▸ Ensured adherence to chargeback timelines and regulatory compliance standards 🏆 Excellent Performer of the Year (2024–2025) — recognized for outstanding contribution to dispute operations and service excellence

Trust & Safety Quality Analyst – Google Payments at Wipro, Jul 2022 - Jan 2024 · 1 yr 7 mos, Hyderabad, Telangana, India, Ensured quality and compliance in fraud investigation workflows for Google Payments, one of the world's leading digital payment platforms. ▸ Audited fraud investigation cases for accuracy, compliance, and process adherence ▸ Conducted root cause analysis on quality failures and implemented corrective actions ▸ Monitored team performance against quality benchmarks and SLA targets ▸ Identified process improvement opportunities to reduce risk and enhance operational efficiency ▸ Collaborated with cross-functional teams to strengthen fraud detection and prevention frameworks

Education

B-Tech, Mechanical Engineering, Madanapalle Institute of Technology & Science