Headline

Analyst at Deloitte

About

I’m an IT professional with 3.4 years of experience in technical support and IT operations, now transitioning into ServiceNow Administration and Development. Throughout my support career, I’ve worked with tools like ServiceNow, helping end-users, resolving incidents, and improving service delivery. This experience gave me a strong foundation in ITIL processes, troubleshooting, and understanding how enterprise systems connect. Currently, I’m focused on mastering the ServiceNow platform, including: Core modules: Incident, Problem, Change, CMDB, and Catalog Administrative configuration: Forms, Lists, Dictionary, Business Rules, UI Policies, and ACLs Scripting with JavaScript, GlideRecord, and GlideAjax Learning Integrations (REST, SOAP, and IntegrationHub) to connect ServiceNow with external applications. I’m passionate about automating workflows, improving service delivery, and building scalable solutions on the ServiceNow platform. Now, I’m seeking opportunities as a ServiceNow Administrator where I can apply my technical background and growing platform expertise to deliver real business value. Key Skills: ✅ ServiceNow Administration (Incident, Problem, Change, CMDB) ✅ Catalogs, Workflows, Business Rules, UI Policies ✅ REST & SOAP Integrations, Import Sets, Transform Maps ✅ JavaScript, GlideRecord, GlideAjax ✅ ITIL Foundation & ITSM Process Knowledge

Location

Hyderabad

Work experience

Analyst at Deloitte, Jun 2025 - Present · 9 mos, Hyderabad, Telangana, India

Associate Analyst at Deloitte, May 2022 - Nov 2025 · 3 yrs 7 mos