Headline

Delivery Manager at DXC Technology | Product Operations| service & operational excellence | Automation & Continues Improvement | SRE| AIOPS | Claude certified associate ®| CSM ®| ITIL V5 ®

About

Service Reliability and IT Operations leader with 13 years of experience across production support, service management, and large-scale enterprise operations. Proven expertise in building and leading high-performing teams, managing 24/7 mission-critical systems, and delivering reliable, resilient, and scalable services. Strong command over ITIL frameworks, including incident, change, problem, SLA, and service delivery management, ensuring consistent operational governance. Displayed success in crisis management, escalation handling, and root cause analysis, minimizing business disruption and improving service stability. Record of accomplishment of driving automation & eliminating toil, alert optimization, and process excellence, resulting in a significant reduction in manual effort, noise, and SLA penalties. Strategic collaborator with stakeholders and leadership teams, aligning operational KPIs with business objectives and enabling continuous improvement. Drove a culture of learning over blame through structured postmortems and actionable follow-ups.

Location

Bengaluru

AI stack

claude

Work experience

Delivery Manager at DXC Technology, Mar 2026 - Present · 9 mos, Bengaluru, Karnataka, India

Manager - Platform Operations at BetaNXT, Apr 2024 - Mar 2026 · 2 yrs, Bengaluru, Karnataka, India, In my role at BetaNXT, I spearheaded the development of a high-performing 24*7 Service Reliability and Production Support team, focusing on ITIL-based frameworks to enhance service delivery. I successfully managed crisis situations, ensuring minimal business impact during service outages. My efforts in automation and performance metrics led to significant operational improvements, including zero SLA/SLO breaches in consecutive years.

Chapter lead - IT Operations Management at Societe Generale Global Solution Centre, Jan 2022 - Apr 2024 · 2 yrs 4 mos, Chennai, Tamil Nadu, India, At Societe Generale Global Solution Centre, I led IT Command Centre Operations, focusing on process improvements and operational efficiency. By implementing quality control checks and SLA governance, I significantly reduced escalations and enhanced service stability. Collaborating with the AI Center of Excellence, I deployed an AI-based ticket auto-routing solution, optimizing cross-department triage and reducing L1 support dependency. My leadership in developing an Equi-Skill program ensured our team achieved 100% cross-skill readiness within three months.

Specialist System Engineer at Societe Generale Global Solution Centre, Apr 2019 - Jan 2022 · 2 yrs 10 mos, Chennai, Tamil Nadu, India

Senior System Engineer at Societe Generale Global Solution Centre, Apr 2018 - Mar 2019 · 1 yr, Tamil Nadu, India

System Engineer at CSS Corp, Jun 2013 - Oct 2016 · 3 yrs 5 mos, Chennai

Education

Bachelor of Technology - BTech, Electrical, Electronics and Communications Engineering, Karunya Institute of technology and sciences