Nandani Kumari

1+ year of work experience

- NowPresent

Oct 20259 mosPresent

Assisted Voicecare AI system in executing verification, prior authorization, and other healthcare-related outbound calls through a proprietary AI platform. Ensured high-quality recorded outputs while maintaining operational speed and accuracy. Collaborated with Backend Engineering and Product teams to enhance healthcare data collection and system performance. Conducted research on healthcare treatments, CPT/HCPCS procedure codes, insurance providers, and reimbursement models. Trained and mentored new employees; documented learning progress and quality benchmarks. Worked in US shift operations, supporting high-volume workflows and maintaining productivity standards.

Apr 20256 mosSep 2025

Developed and maintained MIS reports, dashboards, and automated reporting systems for business performance tracking. Analyzed large datasets to generate actionable insights supporting management decision-making. Created interactive data visualizations using Excel, Power BI, or similar BI tools to improve reporting clarity. Ensured data accuracy, validation, and timely delivery of daily, weekly, and monthly performance reports. Coordinated with cross-functional teams to gather reporting requirements and optimize reporting processes. Automated repetitive reporting tasks to improve efficiency and reduce manual errors. Monitored KPIs, identified trends, and highlighted performance gaps with data-driven recommendations.

Dec 20245 mosApr 2025

Managed and updated customer relationship management (CRM) systems, ensuring accurate client data and transaction records. Generated daily, weekly, and monthly MIS reports on sales performance, revenue, client acquisition, and portfolio status. Analyzed customer data to identify trends, retention opportunities, and cross-selling prospects. Created dashboards and visual reports to support management decision-making. Monitored lead conversion ratios and prepared pipeline reports for senior management review.