Headline

Engineer | Quick learner |Proficient in Python, Java, JavaScript, PostgreSql, Wordpress

About

A result-oriented and self-motivated B.E graduate, looking for a challenging career where I can implement my academic knowledge so that further enhance my skills.

Location

Udupi

Work experience

Associate - Technical Operations at UnifyCX, Sep 2024 - Present · 1 yr 10 mos, Mangaluru, Karnataka, India, •Provided technical support for website related issues, specializing in WordPress troubleshooting and performance optimization. •Resolved domain and hosting issues, including domain pointing, propagation, and server configuration. •Assisted customers with FTP access setup, file transfers, and troubleshooting connection errors. •Handled DNS- related configurations such as record updates and propagation checks. •Troubleshoot and resolved email-related issues including SMTP/IMAP/POP settings, spam filtering, and delivery failures. •Assisted customers with billing queries including plan upgrades, renewals, invoices, and refunds. •Maintained high customer satisfaction by delivering timely and effective technical solutions via chat, email, and ticketing systems.

Data Analyst at Uptricks Services Pvt. Ltd., Mar 2024 - Apr 2024 · 2 mos, Pune, Maharashtra, India, Successfully completed a one-month internship at Uptricks, where I led a project on customer churn prediction using data analytics techniques. Utilized Python libraries such as NumPy, Pandas, Matplotlib, and scikit-learn within Jupyter Notebook to analyze and model customer data. Achieved an impressive 86% accuracy on the test dataset, demonstrating proficiency in data analysis and predictive modeling Developed actionable insights from the customer churn prediction project, highlighting the significance of customer satisfaction and retention strategies for improving firm profitability. Emphasized the importance of identifying at-risk customers and implementing targeted measures to enhance their satisfaction levels. Provided strategic recommendations, including improving customer service, offering personalized experiences, and adopting proactive approaches based on customer feedback Gained practical experience in applying data analytics techniques to real-world business challenges during the internship at Uptricks. Collaborated with cross-functional teams to gather and analyze data, develop predictive models, and formulate strategic recommendations. Strengthened communication and teamwork skills by presenting findings and recommendations to stakeholders, fostering a data-driven decision-making culture within the organization.

Education

Bachelor of Engineering - BE, Mechatronics Engineering, Mangalore Institute of Technology and Engineering, Mangalore, India