Headline

L&D Professional with a passion to develop people | Impart learning through changes in behavior | Leadership Learner | Helping businesses achieve desired outcomes

About

As a Senior Training Manager at iEnergizer, I lead and facilitate learning and development initiatives for offshore customer services and moderation campaigns. I have over 10 years of experience in the L&D field, especially in transitions, working with global clients in various domains such as travel, airlines, telecom, and social media. My core competencies include designing and restructuring training plans, creating and evaluating e-learning modules, applying the Kirkpatrick model of evaluation, and mentoring and coaching learners and trainers. I am passionate about developing people and helping businesses achieve their desired outcomes through changes in behavior and performance. My measure of success is the growth and satisfaction of my learners and clients.

Location

New Delhi

Work experience

Training Manager-KPO at Virtusa, Jan 2025 - Present · 1 yr 7 mos, India

Senior Manager - Training at iEnergizer, Nov 2023 - Jan 2025 · 1 yr 3 mos, Noida, Uttar Pradesh, India

Training Manager at Concentrix, Dec 2022 - Nov 2023 · 1 yr, Gurugram, Haryana, India

L&D Business Partner at Webhelp, Jun 2020 - Dec 2022 · 2 yrs 7 mos, Gurugram, Haryana, India

Development Specialist at Webhelp, Mar 2018 - Jun 2020 · 2 yrs 4 mos, Gurugram, Haryana, India, Development Specialist at Webhelp UK

Accredited Trainer at Webhelp, Nov 2013 - Mar 2018 · 4 yrs 5 mos

Education

M. Pharm, Pharmaceutics and Drug Design, Jamia hamdard