Namrita Gurnani

1+ year of work experience

Oct 20241 y 1 moNov 2025

Bengaluru, Karnataka, India

- Drove Growth for 250Cr+ Annual GMV category (Packers and Movers) by leading Customer Support & Sales | Delivered 50% increase in conversions YoY - Revamped the Inbound Calling Process to increase agent utilisation by merging with Outbound Queue | Saved Rs. 28.8L annually - Identified 5.6% more net conversions via A/B Testing payment page dropoff users | Increased revenue by Rs. 37L per month - Directed collaboration with MyGate app for lead generation | Resulted in premium leads with 40% higher AOV, 90% higher conversion - Strategised to optimise supply for smaller smaller shiftings | Collaborated with external team, utilised different supply chain & increased conversion by 30% - Single-handedly owned the Social Media Escalations charter | Enhanced SOPs and ensured timely resolutions to users - Optimised Sprinklr chatbot flow to reduce Tickets per Order from 1.3 to 1

Jan 20249 mosSep 2024

On-site

- Spearheaded the launch of 15+ logistics industry software product features ensuring timely delivery | Owned PRDs and led engineering execution - Managed stakeholders by collaborating across 5+ cross-functional teams including Development, UI/UX, Data Analytics, Business and Operations etc. - Headed execution of a new product offering for short-distance house shifting services using multiple trips | Increased conversion & achieved 72.5 NPS - Minimised dependancy on Sales team by increasing transparency of add-on services to users in the booking flow | Lowered enquiry tickets by 6.5% - Introduced a tool for operations to streamline order bookings in peak hours | Increased order fulfilment rate by ~15% - Reduced discrepancy in price quoted while booking by reducing ambiguity in items list, introducing 10-20% price shock buffer for all package sizes