---
title: "Namrata G - Technical Support Executive in Hospet | Tal"
description: "Meet Namrata G, Technical Support Executive at Lenovo | EX : Product Support at Practo | Ex : Project Coordinator – Seventh Sense & Youth Co-lab India |Troubleshooting |RCA, SLA, SQL | Salesforce | MSD | Incident Management based in Hospet. AI stack includes gemini, Canva Magic Studio, and ChatGPT."
image: "https://tal.club/meet/namrata-gunde/share-image"
---

# Namrata G on Tal

## Headline

Technical Support Executive at Lenovo \| EX : Product Support at Practo \| Ex : Project Coordinator – Seventh Sense & Youth Co\-lab India \|Troubleshooting \|RCA, SLA, SQL \| Salesforce \| MSD \| Incident Management

## About

I am a Technical Support and Application Support professional with experience in enterprise technical support, SaaS application support, product support, ticket management, incident handling, troubleshooting, issue diagnosis, and technical documentation\. Currently, I work as a Technical Support Executive L1 at Lenovo in a Premier Support environment, providing ticket\-based technical support for Lenovo laptops and desktop systems\. I troubleshoot Windows 10/11, hardware, software, drivers, connectivity, audio, display, keyboard, camera, and other system\-related issues\. I use Microsoft Dynamics 365 \(MSD\) to create, update, track, document, and manage technical support cases, along with Lenovo Support, PSREF, SOPs, and technical documentation\. Previously, I worked as a Product Support Specialist at Practo, supporting SaaS applications and managing 40\+ technical support tickets daily using Salesforce\. I investigated application issues including login failures, access and feature\-related issues, dependency mapping, booking workflows, and data\-related issues\. I performed application troubleshooting, workflow validation, SQL\-based validation, issue reproduction, incident handling, SLA\-based escalation, and collaborated with technical and product teams to resolve complex application issues\. I also have experience as a Project Coordinator at Seventh Sense Talent Solutions, handling project coordination, stakeholder communication, documentation, reporting, and project execution\. Technical Expertise: • Technical & Application Support • Product & SaaS Support • Hardware & Software Troubleshooting • Windows 10/11 Troubleshooting • Ticket & Incident Management • Issue Diagnosis & Resolution • Root Cause Analysis \(RCA\) • SLA & Escalation Management • Technical Documentation Tools & Technologies: Microsoft Dynamics 365 \(MSD\), Salesforce, SQL, MySQL, Lenovo Support, PSREF, Java, PHP, HTML, CSS, and JavaScript\. I am interested in growing further in Technical Support, Application Support, Product Support, SaaS Support, and IT Support roles where I can apply my troubleshooting, analytical, incident\-management, and technical problem\-solving skills\. Outside work, I am a classical dancer with 9\+ years of experience, which has strengthened my discipline, consistency, focus, and creativity\.

## Location

Hospet

## AI stack

gemini

Canva Magic Studio

ChatGPT

## Work experience

Technical Support Executive at Lenovo, Mar 2026 \- Present · 8 mos, Bengaluru, Karnataka, India, Working as a Technical Support Executive L1 at Lenovo in a Premier Support environment, providing ticket\-based technical support for Lenovo laptops and desktop systems\. • Currently employed through JoulestoWatts Business Solutions Pvt\. Ltd\. \(third\-party payroll\) and deployed on the Lenovo Premier Support project\. • Analyze reported technical issues, gather system information, identify probable causes, and perform structured troubleshooting\. • Troubleshoot Windows 10/11, hardware, software, drivers, connectivity, audio, display, keyboard, camera, and other system\-related issues\. • Use Microsoft Dynamics 365 \(MSD\) to create, update, track, document, and manage technical support cases\. • Use Lenovo Support, PSREF, SOPs, and technical documentation for issue investigation and resolution\. • Document troubleshooting actions, findings, resolutions, and escalation details for accurate technical case tracking\. • Resolve issues within defined technical scope and escalate complex or unresolved technical cases to appropriate internal teams\.

Product Support Specialist at Practo, Jul 2024 \- Mar 2026 · 1 yr 9 mos, Bengaluru, Karnataka, India, Provided SaaS application and product support through ticket\-based issue investigation and resolution\. • Managed 40\+ technical support tickets daily using Salesforce, prioritizing issues based on severity, impact, and defined SLA timelines\. • Investigated and resolved application issues related to login failures, access and feature\-related issues, dependency mapping, booking workflows, and data\-related issues\. • Performed structured application troubleshooting by validating configurations, checking workflow steps, reproducing reported issues, and analyzing issue patterns\. • Performed SQL\-based data validation to investigate application and data\-related issues and support accurate issue diagnosis\. • Handled priority incidents and escalations within defined SLA timelines, coordinating with technical and product teams for complex issues\. • Collaborated with cross\-functional teams to analyze application issues and support resolution, bug fixes, and technical investigations\. • Documented troubleshooting findings, issue details, resolutions, and investigation steps for incident tracking and knowledge management\.

Assistant Project Coordinator at Seventh Sense Talent Solutions, May 2023 \- Jun 2024 · 1 yr 2 mos, Bengaluru, Karnataka, India

Student at KodNest, Sep 2022 \- Mar 2024 · 1 yr 7 mos, Bengaluru, Karnataka, India

## Education

Bachelor of Engineering \- BE, Electrical, Electronics and Communications Engineering, Proudadevaraya Institute of Technology, HOSPET

Bachelor of Engineering \- BE, Electrical, Electronics and Communications Engineering, Visvesvaraya Technological University

[View the original profile](https://tal.club/meet/namrata-gunde)

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