Namita Valesha profile photo 1 on Tal

Namita Valesha

Customer Service Representative at TP

Indore

3+ years of work experience

TP
- NowPresent

Teleperformance (P&G; Process)
Apr 20241 yr 10 mosJan 2026

• Managed chat, email, inbound, and outbound interactions in a fast-paced environment. • Met and exceeded CSAT and turnaround expectations. • Partnered with support groups to close escalations efficiently. • Maintained accuracy while handling large daily volumes.
Teleperformance (Xiaomi Process)
Apr 20221 yr 4 mosJul 2023

• Delivered prompt resolution for product and service concerns through inbound support. • Consistently achieved quality, productivity, and attendance benchmarks. • Logged and tracked cases with complete accuracy in CRM tools. • Improved customer experience by identifying needs and ensuring first-contact resolution.

Education

Brilliant

12th Commerce

Brilliant

Brilliant

10th

Brilliant

Join Namita and 10k+ other professionals on

Tal Boss

Tal is the app where bosses meet engineers & builders directly, without middlemen

Download Tal Boss

Namita Valesha on Tal

Headline

Customer Service Representative at TP

Location

Indore

Work experience

Customer Service Representative at TP

Customer Support Executive at Teleperformance (P&G; Process), Apr 2024 - Jan 2026 · 1 yr 10 mos, • Managed chat, email, inbound, and outbound interactions in a fast-paced environment. • Met and exceeded CSAT and turnaround expectations. • Partnered with support groups to close escalations efficiently. • Maintained accuracy while handling large daily volumes.

Customer Support Executive at Teleperformance (Xiaomi Process), Apr 2022 - Jul 2023 · 1 yr 4 mos, • Delivered prompt resolution for product and service concerns through inbound support. • Consistently achieved quality, productivity, and attendance benchmarks. • Logged and tracked cases with complete accuracy in CRM tools. • Improved customer experience by identifying needs and ensuring first-contact resolution.

Education

12th Commerce, Brilliant

10th, Brilliant

Namita Valesha - Customer Service Representative in Indore | Tal