Namira Shams profile photo 1 on Tal

Namira Shams

Customer Success | SaaS Operations | Process & Automation Enthusiast | Open to Opportunities

Bengaluru

3+ years of work experience

Freelance
Jan 20266 mosJun 2026

Bengaluru, Karnataka, India

1. Developed organic growth and content strategies aligned with the brand's business goals. 2. Created content calendars, content pillars, and posting frameworks to build a consistent social media presence. 3. Advised the founder on video concepts, scripting, shooting style, and content structure to improve audience engagement. 4. Collaborated closely with the video editor to ensure creative output aligned with the brand vision and content objectives. 5. Monitored content performance and refined strategies based on audience insights, contributing to multiple high-performing organic videos.
StockSensei
Apr 20251 yrMar 2026

Remote

1. Conducted market research and competitor analysis to identify product opportunities. 2. Planned the platform's content, community, and go-to-market strategy. 3. Defined MVP features and user journeys to improve customer experience. 4. Collaborated with the team on product positioning, pricing strategy, and launch planning. 5. Built organic growth strategies focused on user acquisition and engagement.
Datahash
Dec 20249 mosAug 2025

Remote

At DataHash, I focus on driving customer retention, managing renewals, and identifying upsell opportunities in the SaaS space. My role involves: ✅ Tracking upcoming renewals & ensuring seamless client retention ✅ Managing customer relationships and handling follow-ups ✅ Identifying upsell and cross-sell opportunities ✅ Collaborating with teams to optimize client experience I work closely with businesses to ensure they maximize the value of our platform, making data-driven decisions for sustainable growth.
WebEngage
Dec 20222 yrs 1 moDec 2024

Bengaluru, Karnataka, India

Key Responsibilities: 1. Successfully managed a diverse portfolio of 20+ clients, including renowned clients such as Unacademy, Walmart, Eazydiner, and others, and acted as a primary point of contact by understanding their objectives making strategies, and aligning services to meet their KPIs. 2. Collaborated cross-functionally to develop and execute personalized marketing campaigns aligned with client objectives. 3. Monitored campaign performance, conducted A/B testing, and implemented optimizations to drive better engagement and conversion rates. 4. Produced quarterly business reports that outline Journey and campaign performance metrics, and key insights. And analyzed that data to provide actionable recommendations to enhance client marketing strategies 5. Worked collaboratively with internal teams, including sales, onboarding, marketing, and product development, to relay client feedback and contribute to product improvement initiatives.
CoWin Technologies Private Limited
Feb 20224 mosMay 2022

Hyderabad, Telangana, India

Key Responsibilities 1) Handled social media and Google accounts of the company. 2) Creating content, including text posts, and images for use on social media 3) Promoting products, services, and content over social media, in a way that is consistent with an organization’s brand and social media strategy. 4) Scheduling social media posts using applications such as Business Suit. 5) Developing new social media strategies and campaigns. 6) Managing a budget to be spent on promoting social media posts and pay-per-click (PPC) advertising 7) Keeping track of data and analyzing the performance of social media campaigns.

Namira’s AI Stack

claude code
claude code
gemini
gemini
lovable
lovable
notion
notion
ChatGPT
ChatGPT
Napkin AI
Napkin AI

Education

ICFAI Business School, Pune Official

Master of Business Administration - MBA, Marketing

ICFAI Business School, Pune Official

20212 yrs2023
The Bhawanipur Education Society College

Bachelor of Commerce - BCom, e-business

The Bhawanipur Education Society College

20183 yrs2021

Join Namira and 10k+ other professionals on

Tal Boss

Tal is the app where bosses meet engineers & builders directly, without middlemen

Download Tal Boss

Namira Shams on Tal

Headline

Customer Success | SaaS Operations | Process & Automation Enthusiast | Open to Opportunities

About

I’m passionate about building communities, solving problems through technology, and helping people grow. After working in Customer Success and Marketing Automation in the SaaS space, I decided to dedicate my focus to building Stock Sensei - a platform designed to make trading education more accessible and authentic. Alongside this, I’m exploring prompt engineering and automation to stay at the edge of how technology is transforming businesses. I enjoy connecting with like-minded people - whether it’s about startups, trading, or marketing. Always open to new conversations and collaborations.

Location

Bengaluru

AI stack

claude code

gemini

lovable

notion

ChatGPT

Napkin AI

Work experience

Content & Growth Strategist at Freelance, Jan 2026 - Jun 2026 · 6 mos, Bengaluru, Karnataka, India, 1. Developed organic growth and content strategies aligned with the brand's business goals. 2. Created content calendars, content pillars, and posting frameworks to build a consistent social media presence. 3. Advised the founder on video concepts, scripting, shooting style, and content structure to improve audience engagement. 4. Collaborated closely with the video editor to ensure creative output aligned with the brand vision and content objectives. 5. Monitored content performance and refined strategies based on audience insights, contributing to multiple high-performing organic videos.

Growth & Product Consultant at StockSensei, Apr 2025 - Mar 2026 · 1 yr, Remote, 1. Conducted market research and competitor analysis to identify product opportunities. 2. Planned the platform's content, community, and go-to-market strategy. 3. Defined MVP features and user journeys to improve customer experience. 4. Collaborated with the team on product positioning, pricing strategy, and launch planning. 5. Built organic growth strategies focused on user acquisition and engagement.

Account Manager at Datahash, Dec 2024 - Aug 2025 · 9 mos, Remote, At DataHash, I focus on driving customer retention, managing renewals, and identifying upsell opportunities in the SaaS space. My role involves: ✅ Tracking upcoming renewals & ensuring seamless client retention ✅ Managing customer relationships and handling follow-ups ✅ Identifying upsell and cross-sell opportunities ✅ Collaborating with teams to optimize client experience I work closely with businesses to ensure they maximize the value of our platform, making data-driven decisions for sustainable growth.

Customer Sucess at WebEngage, Dec 2022 - Dec 2024 · 2 yrs 1 mo, Bengaluru, Karnataka, India, Key Responsibilities: 1. Successfully managed a diverse portfolio of 20+ clients, including renowned clients such as Unacademy, Walmart, Eazydiner, and others, and acted as a primary point of contact by understanding their objectives making strategies, and aligning services to meet their KPIs. 2. Collaborated cross-functionally to develop and execute personalized marketing campaigns aligned with client objectives. 3. Monitored campaign performance, conducted A/B testing, and implemented optimizations to drive better engagement and conversion rates. 4. Produced quarterly business reports that outline Journey and campaign performance metrics, and key insights. And analyzed that data to provide actionable recommendations to enhance client marketing strategies 5. Worked collaboratively with internal teams, including sales, onboarding, marketing, and product development, to relay client feedback and contribute to product improvement initiatives.

Sales And Marketing Specialist at CoWin Technologies Private Limited, Feb 2022 - May 2022 · 4 mos, Hyderabad, Telangana, India, Key Responsibilities 1) Handled social media and Google accounts of the company. 2) Creating content, including text posts, and images for use on social media 3) Promoting products, services, and content over social media, in a way that is consistent with an organization’s brand and social media strategy. 4) Scheduling social media posts using applications such as Business Suit. 5) Developing new social media strategies and campaigns. 6) Managing a budget to be spent on promoting social media posts and pay-per-click (PPC) advertising 7) Keeping track of data and analyzing the performance of social media campaigns.

Education

Master of Business Administration - MBA, Marketing, ICFAI Business School, Pune Official

Bachelor of Commerce - BCom, e-business, The Bhawanipur Education Society College