---
title: "Naman kumar - Program Manager – EU Compliance & Seller Experience in Hyderabad | Tal"
description: "Meet Naman kumar, Program Manager | Project Manager | PMP® | Amazon · Uber · Udaan | Agile · Lean Six Sigma · AWS · SQL | ₹7.5Cr Savings | EU 7-Market Operations | Open to PM · Operations Manager · Asst Manager Roles based in Hyderabad."
image: "https://tal.club/meet/naman-kumar-2/share-image"
---

# Naman kumar on Tal

## Headline

Program Manager \| Project Manager \| PMP® \| Amazon · Uber · Udaan \| Agile · Lean Six Sigma · AWS · SQL \| ₹7\.5Cr Savings \| EU 7\-Market Operations \| Open to PM · Operations Manager · Asst Manager Roles

## About

PMP®\-certified Program & Project Manager \| 6\+ years \| Amazon · Uber · Udaan \| ₹7\.5Cr savings \| 98% SLA adherence \| EU 7\-market operations I build programs that scale — and numbers that stick\. At Amazon, I lead EU Compliance and Seller Experience programs across 7 marketplaces\. I engineered AWS automation resolving 5,000\+ Tier\-1 tickets per week \(40% manual reduction\), built a Python/SQL Voice\-of\-Customer tool that cut escalations 30% and lifted Seller NPS by 20 points, and delivered Power BI & Tableau dashboards to 9 senior leaders that accelerated decisions by 15%\. Led 16 analysts to 98% SLA adherence and slashed SLA breaches by 18%\. At Uber, I owned a ₹50\-crore operations budget and delivered ₹7\.5 crore in savings \(15% of total\) through vendor consolidation and Lean process reengineering\. Launched OKR frameworks that drove 30% efficiency gains and 25% retention improvement\. Standardized KPIs across EMEA and APAC regions, and coordinated feature launches with 20% faster adoption\. At Udaan, I onboarded 150\+ vendors, grew catalog completeness by 35%, cut delivery SLA breaches 22%, and built Power BI dashboards that reduced processing time 18%\. ━━━ SKILLS & TOOLS ━━━ Program Management · Project Management · Agile · Scrum · PMP® · Stakeholder Management · Risk Management · Change Management · OKR Development · SLA Governance · Budget Management · Cost Optimization · Vendor Management · Lean Six Sigma · Process Automation · Operational Excellence · Cross\-functional Team Leadership · Amazon Web Services \(AWS\) · SQL · Python · Power BI · Tableau · Jira · Microsoft Project · Voice of Customer \(VOC\) · Business Intelligence · KPI Development · Customer Experience \(CX\) · EMEA & APAC Operations · E\-commerce Operations · Compliance Management · Strategic Planning · Executive Communication · Performance Management · Data\-driven Decision Making ━━━ WHAT I BRING ━━━ → PMP\-certified with 5\+ years across tech, e\-commerce & logistics → Proven multi\-crore budget ownership with measurable ROI → Comfortable leading global, cross\-cultural teams across EU, EMEA & APAC → Data\-first approach: SQL, Python, Power BI, Tableau — not just slides ━━━ OPEN TO ━━━ Program Manager · Senior Project Manager · Assistant Manager – Operations · Operations Manager · Delivery Manager DMs open\. Let's talk: naman31@ymail\.com

## Location

Hyderabad

## Work experience

Program Manager – EU Compliance & Seller Experience at Amazon, Mar 2025 \- Present · 1 yr 4 mos, Hyderabad, Telangana, India, Leading EU Compliance and Seller Experience programs at Amazon across 7 European marketplaces — driving automation, data\-backed decisions, and 98% SLA adherence at scale\. Key deliverables: • Engineered AWS automation pipeline resolving 5,000\+ Tier\-1 tickets/week — 40% manual effort reduction, 18% fewer SLA breaches • Built Python/SQL Voice\-of\-Customer \(VOC\) analytics tool — cut escalations 30%, boosted Seller NPS \+20 across EU markets • Created Power BI & Tableau executive dashboards for 9 senior leaders — 15% faster strategic decision velocity • Led and coached 16\-member analyst team to sustained 98% SLA adherence • Drove Agile cross\-functional delivery across compliance, engineering, and operations — zero regulatory breaches • Standardized audit\-ready operational processes meeting EU marketplace compliance requirements

Senior Program & Operations Analyst at Uber, Apr 2021 \- Feb 2025 · 3 yrs 11 mos, Hyderabad, Telangana, India, Owned end\-to\-end operations strategy and program delivery across Uber's EMEA and APAC markets — managing ₹50\-crore budgets, building OKR frameworks, and driving measurable efficiency at scale\. Key deliverables: • Managed ₹50\-crore operations budget — delivered ₹7\.5 crore in savings \(15%\) via vendor consolidation and Lean process reengineering • Launched OKR framework across EMEA & APAC: \+30% team efficiency, \+25% customer retention, unified KPI standards across 2 global regions • Led cross\-functional program delivery between engineering, design, product & operations — improved platform reliability and new feature adoption • Drove 20% faster feature adoption through structured marketing\-engineering stakeholder alignment • Reduced customer churn through behavior & sentiment analytics; insights directly shaped roadmap prioritization • Standardized support KPIs and tooling across regional teams, enabling consistent global performance tracking

MIS & Operations Executive at Udaan, Nov 2020 \- Apr 2021 · 6 mos, Bangalore Urban, Karnataka, India, Supported supply chain and vendor operations at Udaan — one of India's largest B2B e\-commerce platforms — through data analytics and vendor management\. Key deliverables: • Onboarded 150\+ vendors end\-to\-end — grew catalog completeness 35%, reduced delivery SLA breaches 22% • Built Power BI operational dashboards — cut processing time 18% across supply chain workflows • Managed vendor data pipelines, MIS reporting, and operational analytics for the supply chain team • Coordinated demand\-supply matching between vendors and logistics partners across multiple regions

Marketing Intern at Reliance Digital Retail Ltd\., Jul 2020 \- Aug 2020 · 2 mos, Karnal, Haryana, India, Drove operational efficiency and customer experience initiatives within one of India’s largest retail networks\. 🔹 Retail Operations Management: Supported daily ops across multiple stores, ensuring process adherence, inventory accuracy, and customer satisfaction\. 🔹 Customer Support Programs: Piloted in\-store initiatives to reduce wait times and improve service efficiency, resulting in 15% higher customer retention\. 🔹 SOP Implementation: Enforced compliance with standardized operating procedures across locations, improving service delivery consistency\. 🔹 Training & Enablement: Assisted with onboarding and training programs for new employees, enhancing readiness and reducing ramp\-up time\. 🔹 Inventory & Demand Coordination: Coordinated closely with supply chain teams to match stock levels with local demand patterns\.

## Education

Master of Business Administration \- MBA, Finance, General, New Delhi institute of Management

Bachelor of Commerce \- BCom, Accounting and Finance, Delhi University

[View the original profile](https://tal.club/meet/naman-kumar-2)

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