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Naman kumar

Program Manager | Project Manager | PMP® | Amazon · Uber · Udaan | Agile · Lean Six Sigma · AWS · SQL | ₹7.5Cr Savings | EU 7-Market Operations | Open to PM · Operations Manager · Asst Manager Roles

Hyderabad

6+ years of work experience

Amazon
Mar 20251 yr 4 mosPresent

Hyderabad, Telangana, India

Leading EU Compliance and Seller Experience programs at Amazon across 7 European marketplaces — driving automation, data-backed decisions, and 98% SLA adherence at scale. Key deliverables: • Engineered AWS automation pipeline resolving 5,000+ Tier-1 tickets/week — 40% manual effort reduction, 18% fewer SLA breaches • Built Python/SQL Voice-of-Customer (VOC) analytics tool — cut escalations 30%, boosted Seller NPS +20 across EU markets • Created Power BI & Tableau executive dashboards for 9 senior leaders — 15% faster strategic decision velocity • Led and coached 16-member analyst team to sustained 98% SLA adherence • Drove Agile cross-functional delivery across compliance, engineering, and operations — zero regulatory breaches • Standardized audit-ready operational processes meeting EU marketplace compliance requirements
Uber
Apr 20213 yrs 11 mosFeb 2025

Hyderabad, Telangana, India

Owned end-to-end operations strategy and program delivery across Uber's EMEA and APAC markets — managing ₹50-crore budgets, building OKR frameworks, and driving measurable efficiency at scale. Key deliverables: • Managed ₹50-crore operations budget — delivered ₹7.5 crore in savings (15%) via vendor consolidation and Lean process reengineering • Launched OKR framework across EMEA & APAC: +30% team efficiency, +25% customer retention, unified KPI standards across 2 global regions • Led cross-functional program delivery between engineering, design, product & operations — improved platform reliability and new feature adoption • Drove 20% faster feature adoption through structured marketing-engineering stakeholder alignment • Reduced customer churn through behavior & sentiment analytics; insights directly shaped roadmap prioritization • Standardized support KPIs and tooling across regional teams, enabling consistent global performance tracking
Udaan
Nov 20206 mosApr 2021

Bangalore Urban, Karnataka, India

Supported supply chain and vendor operations at Udaan — one of India's largest B2B e-commerce platforms — through data analytics and vendor management. Key deliverables: • Onboarded 150+ vendors end-to-end — grew catalog completeness 35%, reduced delivery SLA breaches 22% • Built Power BI operational dashboards — cut processing time 18% across supply chain workflows • Managed vendor data pipelines, MIS reporting, and operational analytics for the supply chain team • Coordinated demand-supply matching between vendors and logistics partners across multiple regions
Reliance Digital Retail Ltd.
Jul 20202 mosAug 2020

Karnal, Haryana, India

Drove operational efficiency and customer experience initiatives within one of India’s largest retail networks. 🔹 Retail Operations Management: Supported daily ops across multiple stores, ensuring process adherence, inventory accuracy, and customer satisfaction. 🔹 Customer Support Programs: Piloted in-store initiatives to reduce wait times and improve service efficiency, resulting in 15% higher customer retention. 🔹 SOP Implementation: Enforced compliance with standardized operating procedures across locations, improving service delivery consistency. 🔹 Training & Enablement: Assisted with onboarding and training programs for new employees, enhancing readiness and reducing ramp-up time. 🔹 Inventory & Demand Coordination: Coordinated closely with supply chain teams to match stock levels with local demand patterns.

Education

New Delhi institute of Management

Master of Business Administration - MBA, Finance, General

New Delhi institute of Management

20192 yrs2021
Delhi University

Bachelor of Commerce - BCom, Accounting and Finance

Delhi University

20153 yrs2018

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Headline

Program Manager | Project Manager | PMP® | Amazon · Uber · Udaan | Agile · Lean Six Sigma · AWS · SQL | ₹7.5Cr Savings | EU 7-Market Operations | Open to PM · Operations Manager · Asst Manager Roles

About

PMP®-certified Program & Project Manager | 6+ years | Amazon · Uber · Udaan | ₹7.5Cr savings | 98% SLA adherence | EU 7-market operations I build programs that scale — and numbers that stick. At Amazon, I lead EU Compliance and Seller Experience programs across 7 marketplaces. I engineered AWS automation resolving 5,000+ Tier-1 tickets per week (40% manual reduction), built a Python/SQL Voice-of-Customer tool that cut escalations 30% and lifted Seller NPS by 20 points, and delivered Power BI & Tableau dashboards to 9 senior leaders that accelerated decisions by 15%. Led 16 analysts to 98% SLA adherence and slashed SLA breaches by 18%. At Uber, I owned a ₹50-crore operations budget and delivered ₹7.5 crore in savings (15% of total) through vendor consolidation and Lean process reengineering. Launched OKR frameworks that drove 30% efficiency gains and 25% retention improvement. Standardized KPIs across EMEA and APAC regions, and coordinated feature launches with 20% faster adoption. At Udaan, I onboarded 150+ vendors, grew catalog completeness by 35%, cut delivery SLA breaches 22%, and built Power BI dashboards that reduced processing time 18%. ━━━ SKILLS & TOOLS ━━━ Program Management · Project Management · Agile · Scrum · PMP® · Stakeholder Management · Risk Management · Change Management · OKR Development · SLA Governance · Budget Management · Cost Optimization · Vendor Management · Lean Six Sigma · Process Automation · Operational Excellence · Cross-functional Team Leadership · Amazon Web Services (AWS) · SQL · Python · Power BI · Tableau · Jira · Microsoft Project · Voice of Customer (VOC) · Business Intelligence · KPI Development · Customer Experience (CX) · EMEA & APAC Operations · E-commerce Operations · Compliance Management · Strategic Planning · Executive Communication · Performance Management · Data-driven Decision Making ━━━ WHAT I BRING ━━━ → PMP-certified with 5+ years across tech, e-commerce & logistics → Proven multi-crore budget ownership with measurable ROI → Comfortable leading global, cross-cultural teams across EU, EMEA & APAC → Data-first approach: SQL, Python, Power BI, Tableau — not just slides ━━━ OPEN TO ━━━ Program Manager · Senior Project Manager · Assistant Manager – Operations · Operations Manager · Delivery Manager DMs open. Let's talk: naman31@ymail.com

Location

Hyderabad

Work experience

Program Manager – EU Compliance & Seller Experience at Amazon, Mar 2025 - Present · 1 yr 4 mos, Hyderabad, Telangana, India, Leading EU Compliance and Seller Experience programs at Amazon across 7 European marketplaces — driving automation, data-backed decisions, and 98% SLA adherence at scale. Key deliverables: • Engineered AWS automation pipeline resolving 5,000+ Tier-1 tickets/week — 40% manual effort reduction, 18% fewer SLA breaches • Built Python/SQL Voice-of-Customer (VOC) analytics tool — cut escalations 30%, boosted Seller NPS +20 across EU markets • Created Power BI & Tableau executive dashboards for 9 senior leaders — 15% faster strategic decision velocity • Led and coached 16-member analyst team to sustained 98% SLA adherence • Drove Agile cross-functional delivery across compliance, engineering, and operations — zero regulatory breaches • Standardized audit-ready operational processes meeting EU marketplace compliance requirements

Senior Program & Operations Analyst at Uber, Apr 2021 - Feb 2025 · 3 yrs 11 mos, Hyderabad, Telangana, India, Owned end-to-end operations strategy and program delivery across Uber's EMEA and APAC markets — managing ₹50-crore budgets, building OKR frameworks, and driving measurable efficiency at scale. Key deliverables: • Managed ₹50-crore operations budget — delivered ₹7.5 crore in savings (15%) via vendor consolidation and Lean process reengineering • Launched OKR framework across EMEA & APAC: +30% team efficiency, +25% customer retention, unified KPI standards across 2 global regions • Led cross-functional program delivery between engineering, design, product & operations — improved platform reliability and new feature adoption • Drove 20% faster feature adoption through structured marketing-engineering stakeholder alignment • Reduced customer churn through behavior & sentiment analytics; insights directly shaped roadmap prioritization • Standardized support KPIs and tooling across regional teams, enabling consistent global performance tracking

MIS & Operations Executive at Udaan, Nov 2020 - Apr 2021 · 6 mos, Bangalore Urban, Karnataka, India, Supported supply chain and vendor operations at Udaan — one of India's largest B2B e-commerce platforms — through data analytics and vendor management. Key deliverables: • Onboarded 150+ vendors end-to-end — grew catalog completeness 35%, reduced delivery SLA breaches 22% • Built Power BI operational dashboards — cut processing time 18% across supply chain workflows • Managed vendor data pipelines, MIS reporting, and operational analytics for the supply chain team • Coordinated demand-supply matching between vendors and logistics partners across multiple regions

Marketing Intern at Reliance Digital Retail Ltd., Jul 2020 - Aug 2020 · 2 mos, Karnal, Haryana, India, Drove operational efficiency and customer experience initiatives within one of India’s largest retail networks. 🔹 Retail Operations Management: Supported daily ops across multiple stores, ensuring process adherence, inventory accuracy, and customer satisfaction. 🔹 Customer Support Programs: Piloted in-store initiatives to reduce wait times and improve service efficiency, resulting in 15% higher customer retention. 🔹 SOP Implementation: Enforced compliance with standardized operating procedures across locations, improving service delivery consistency. 🔹 Training & Enablement: Assisted with onboarding and training programs for new employees, enhancing readiness and reducing ramp-up time. 🔹 Inventory & Demand Coordination: Coordinated closely with supply chain teams to match stock levels with local demand patterns.

Education

Master of Business Administration - MBA, Finance, General, New Delhi institute of Management

Bachelor of Commerce - BCom, Accounting and Finance, Delhi University