Headline

Operations Professional | Expertise in Customer Satisfaction, Process Optimization, and Team Leadership | BBA in Hospitality Management

About

I am an operations professional with a proven track record of enhancing customer satisfaction and streamlining operational processes. With a Bachelor's degree in Business Administration (Hospitality Management) from Woosong University, I have gained practical experience in human resource management and hospitality through internships at Tuoren Medical Device India Pvt. Ltd. and Ashok Hotel (ITDC). My expertise includes process optimization, team leadership, and continuous improvement. I am passionate about leveraging my skills in customer service, operations management, and team leadership to drive organizational success and create positive experiences for both employees and customers.

Location

Delhi

Work experience

Recruiter at Tuoren Medical Device India Pvt. Ltd., Dec 2024 - Mar 2025 · 4 mos, Acquired practical Human Resource Management experience through an internship at Tuoren Medical Devices. Actively supported various HR functions, contributing to employee engagement, recruitment processes, and organizational effectiveness. • Recruitment & Selection: Assisted in sourcing and screening over 150 candidate profiles, contributing to a 20% faster hiring process. • Employment Engagement: Supported in organizing employee engagement activities, resulting in improved team participation and workplace interaction. • Documentation & Onboarding: Managed documentation and onboarding formalities for new hires, ensuring smooth integration into the company. • HR Operations: Assisted in maintaining employee records and updating HR databases with 100% accuracy. • Coordination: Facilitated communication between HR and other departments, improving response time by 15%.

Intern at The Ashok Hotel, Aug 2023 - Feb 2024 · 7 mos, Gained comprehensive hospitality experience through a internship at Ashok 5-Star Hotel. Successfully contributed to multiple departments, providing a strong commitment to guest satisfaction and operational efficiency. • Front Office Management: Improved guest satisfaction scores by 15% through efficient check-in/out processes and proactive guest engagement. • Housekeeping: Enhanced room cleanliness and inventory control from November to January, leading to a 10% reduction in guest complaints related to room conditions. • Marketing & Sales: Assisted in executing promotional campaigns, leading to a 5% increase in corporate client acquisitions. • Corporate Marketing: Contributed to strategic initiatives that improved brand visibility in the corporate sector.

Education

Bachelor of Business Administration - BBA, Hospitality Administration/Management, Woosong University

12, Humanities/Humanistic Studies, doon public school