Headline

Salesforce Functional Consultant DealerMatix | MBA Business Analytics in Collaboration with IBM

About

Salesforce Business Analyst & Administrator | Sales Cloud • Service Cloud • Community Cloud | BA + QA + Admin Results-driven Salesforce Business Analyst with an experience of approx. 3 years and Administrator with hands-on expertise across the end-to-end Salesforce implementation lifecycle — from Requirement Gathering and Business Analysis to Salesforce Administration, UAT Coordination, and Release Validation. Proven track record of driving digital transformation across the Auto Industry (Contract Management) and Consumer Goods (CG) Industry, mapping complex business processes into scalable Salesforce solutions. Core Competencies: 🔸 Business Analysis: Requirement Engineering, BRD, FRD, User Stories, Acceptance Criteria, Gap Analysis, Process Flow Documentation (PFD), Cross-functional Collaboration, Stakeholder Management 🔸 Salesforce Administration: Sales Cloud, Service Cloud, Community Cloud, Salesforce Lightning, Flow Builder, Salesforce Flows, Lightning Components, Visualforce, Apex (Functional), CPQ, User Management, Security Management, Metadata Validation 🔸 Testing & QA: UAT, CRP Sessions, Functional Testing, Integration Testing, System Testing, Regression Testing, API Testing, Middleware Testing, ETL Testing, Data Validation, Data Integrity Testing, AI-powered Testing, AI-assisted QA, Test Planning, Test Scenarios, Test Cases, Defect Tracking, Defect Analysis, Release Validation, End-to-End Testing 🔸 Agile & Delivery: Agile Methodology, Sprint Planning, Backlog Grooming, JIRA, SDLC, QA Documentation, Documentation Management 🔸 Optimization: Workflow Automation, Process Improvements, Test Optimization, Troubleshooting, Functional Support Actively participated in multiple UAT and Conference Room Pilot (CRP) sessions, ensuring seamless system integration, functionality alignment with business requirements, and successful project delivery. Experienced in Data Migration, Story Management, and delivering Reports & Dashboards that give leadership real-time operational visibility. Passionate about leveraging Salesforce to maximize productivity, streamline operations, and deliver measurable business outcomes across diverse industries. 📩 Open to Salesforce BA, Admin, and Techno-Functional opportunities.

Location

Pune District

Work experience

Functional Consultant at DealerMatix, Jan 2024 - Present · 2 yrs 6 mos, Pune District, Maharashtra, India, Experienced Salesforce Administrator with expertise in Salesforce Sales Cloud, Service Cloud, and Community Cloud. Skilled in Reports & Dashboards, User Management, Data Migration, and Storey Management, ensuring seamless business operations. Proficient in Salesforce Lightning and Customizations, optimizing workflows and enhancing user experience. Adept at automation, security management, and process improvements. Strong exposure to the Auto Industry (Contract Management - Mapping the Business process in the System) and Consumer Goods (CG) Industry, driving digital transformation and efficiency. Passionate about leveraging Salesforce to maximize productivity and business success. I have actively participated in User Acceptance Testing (UAT) and Conference Room Pilot (CRP) sessions multiple times, ensuring seamless system integration and functionality alignment with business requirements for successful project delivery. Requirement Engineering including User Story creation Documentation – BRD,PFD

Digital Marketing Analyst at PKWARE, Jun 2023 - Aug 2023 · 3 mos, Mohali district, India, Project Intern Prepared reports on Brand Auditing. Prepared reports on competitive analysis, done market analysis. Prepared reports on International events regarding data security. Learned the working of WordPress. Learned about social media marketing. Gained some insightful experience.

Education

Master of Business Administration - MBA, Business Administration and Management, General, CHANDIGARH UNIVERSITY

MBA Business Analytics, Business Analytics, CHANDIGARH UNIVERSITY