Headline

Technical support

About

IT professional with experience in technical support, payment integrations, workflow automation, and Python. Skilled in troubleshooting, API integrations, and system support with a strong focus on problem-solving and delivering reliable solutions. Passionate about learning new technologies and improving operational efficiency.

Location

Bengaluru

AI stack

claude code

gemini

openai

Work experience

Technical Support Engineer at momentPay, Mar 2026 - Present · 8 mos, Bengaluru, Technical Support Executive with hands-on experience in SaaS, fintech, and automation platforms including DataAegis, Moment Pay, and Aritic. Skilled in troubleshooting complex technical issues, payment gateway workflow testing, API integration validation, automation support, SMTP/email configuration, and customer issue resolution. Experienced in monitoring transaction flows, verifying system functionality across multiple devices and environments, and coordinating with development and QA teams to resolve bugs efficiently. Proficient in handling client communication, preparing technical reports, documenting incidents, and providing end-user guidance. Strong understanding of CRM workflows, campaign automation, payment processing systems, and application support with a focus on system reliability, user satisfaction, and operational efficiency.

Product specialist at Helixo, Sep 2025 - Nov 2025 · 3 mos, Kochi, Kerala, India

Education

Bca, University of Mysore

Associate's degree, Computer and Information Sciences and Support Services, vidya vikas institute of engineering and technology