Headline

Operations & Strategy Lead | Business Transformation | AI Risk, Compliance & Governance | Client Delivery | Turning Complexity into Scalable solutions

About

Bringing structure to complexity has been my forte, turning scattered priorities into clear, executable plans. Across Big 4 consulting,HR, IT services, and global retail, this has meant leading program/project management, governance, risk and compliance oversight, stakeholder management, and delivery across geographies, even under tight timelines and competing demands. Operations are monitored closely, so issues surface and get resolved before they cost the company. From vendor governance to KPI, reporting frameworks to pipeline management, Onboarding to Compliance reporting and GTM operations, the focus stays on details that hold up under scrutiny. Strategic planning with hands-on execution, I apply the same discipline to every engagement, defining clarity, holding accountability, and maintaining consistency, particularly when priorities shift and stakeholders need to be aligned. Comfortable working with cross-functional teams and representing the firm professionally with clients. Alongside core consulting and operations roles, I would like to mobilize my skills in Sustainability/ESG and AI Governance, and would welcome the opportunities.

Location

Greater Bengaluru Area

Work experience

Assistant Manager - Consulting Strategy, Operations at EY, Dec 2021 - Jan 2026 · 4 yrs 2 mos, Bengaluru, Pre-sales operations & Strategy — Prepared GTM decks, coordinating RFP responses, capability decks, and client briefings, that moved pursuits from qualification to close across multiple business units. Built the visibility layer for senior leadership — designing KPI frameworks and Power BI dashboards that gave the C-suite a real-time read on delivery health, contributing to a 40% gain in efficiency. Brought 30+ senior consulting partners on board — handling compliance, mobility, and cross-functional coordination so new hires could contribute from day one. Cut processing time by 35% — by designing scalable governance checkpoints and workflow standards that held across global geographies. Made automation stick — leading change management for rollout with adoption playbooks and training that significantly reduced go-live disruption and risk.

Lead - HR Operations, Compliance at Infosys BPM, Mar 2017 - Dec 2021 · 4 yrs 10 mos, Mysore, Redesigned how the company hires — leading a full digital transformation of the Background Verification process that cut turnaround time by 45% at enterprise scale. Gave people leaders the data they needed — building attrition dashboards and workforce analytics that helped reduce attrition by 18% across global delivery teams. Held vendors accountable — owning third-party governance and SLA performance tracking, using metrics to close gaps and drive supplier reliability. Raised compliance reporting accuracy by 25% — through structured audit frameworks and documented controls across international delivery centres.

Senior Officer- Retail Operations, Vendor Management at Tesco HSC, May 2011 - Aug 2016 · 5 yrs 4 mos, Bangalore, Drove a 45% improvement in supplier performance — through structured governance reviews, root-cause analysis, and close collaboration with global procurement teams. Standardised how the team tracked and reported — putting procedures and controls in place that improved operational visibility and reduced service delivery risk.

Education

Bachelor's Degree, Computer application, University of Tumkur

Master's Degree, Business Administration and Management, General, symbiosis center for distance education