Headline

Product Owner for AIOPS bridge @ Kyndryl | Engineering, Technical Leadership

About

Kyndryl leverages over 16 years of experience in infrastructure management, product ownership, and technical leadership to drive operational efficiency and customer advocacy. As Product Owner for AIOPS Bridge, the focus is on aligning technical solutions with business goals, enhancing service delivery, and strengthening stakeholder relationships. Root cause analysis and problem management efforts have contributed to reducing recurring issues, while improvements in technical support frameworks have significantly bolstered customer satisfaction. Previous roles at Microsoft and freelancing further honed expertise in network protocols, outage management, and system performance optimization. Throughout their career, they have demonstrated a commitment to delivering scalable solutions and fostering collaboration to achieve organizational objectives. With a strong foundation in vulnerability management and a customer-centric approach, they consistently enable teams to exceed operational and strategic goals.

Location

Greater Bengaluru Area

AI stack

claude

deepseek

gemini

claudecode

ChatGPT

Work experience

Product Owner for AIOPS bridge |Technical Lead for Windows & Azure Operations at Kyndryl, Jul 2022 - Present · 4 y 1 mo, India, I effectively led initiatives to improve service delivery , customer advocacy,operational efficiency, customer engagement , strategic product management ,technical leadership resulting in significant operational enhancements. • Directed root cause analysis and problem management efforts, reducing recurring issues by 25%. • Championed stakeholder management and change management processes, aligning technical solutions with business objectives. • Enhanced technical support frameworks, achieving a 40% increase in customer satisfaction ratings.

Senior Support Engineer at Microsoft, Nov 2019 - Feb 2022 · 2 yrs 4 mos, Bangalore, In my role at Microsoft, I specialized in providing comprehensive support for network protocols and services, focusing on customer satisfaction and effective outage management. I engaged stakeholders to advocate for customer needs leading to a 20% increase in satisfaction ratings. and delivered training to enhance team knowledge. My efforts in log analysis and root cause identification led to improved service reliability and operational efficiency.

Professional Freelancer at Self-Employed, Dec 2018 - Oct 2019 · 11 mos, Bangalore , Tamil Nadu, India, • Provided expert technical freelancing services in Windows Server and VMware Infrastructure, enhancing system performance and reliability. • Implemented robust backup and recovery systems, ensuring data integrity and minimizing downtime for clients. • Delivered comprehensive network and security solutions, improving overall system security and compliance. • Conducted thorough log analysis and performance monitoring, leading to optimized server hardware utilization and increased efficiency.

Enterprise technical support engineer at VMware, Feb 2018 - Dec 2018 · 11 mos, Bangalore, In my role at VMware, I effectively managed a large-scale VMware infrastructure, overseeing 200 ESXi hosts and 8,000 virtual machines. I streamlined virtual machine deployment through templated provisioning, which significantly reduced setup time. Additionally, I tackled various operational challenges, including snapshot issues and migration errors, ensuring a stable and efficient environment for our clients.

Technical Support Engineer at Concentrix, Apr 2014 - Jan 2018 · 3 yrs 10 mos, Chennai, Tamil Nadu, India, • Provided proactive monitoring and management of Backup Exec systems, ensuring optimal backup and recovery processes. • Developed and implemented disaster recovery plans, significantly reducing potential downtime for clients. • Delivered technical support and training to clients, enhancing their understanding of storage management and VMware infrastructure.

Education

Bachelor of Engineering - BE, Mechanical Engineering, Tj institute of technology